Forum Discussion

chrisho's avatar
chrisho
Icon for Advocate I rankAdvocate I
9 years ago

Error in rendering Live Report tile in mobile dashboard

Loading fine (both live report tile in dashboard and the actual report page) in Power BI Service.

 

But in mobile, the live report tile shows error: 'Tile didn't load: The dashboard tile didn't load in time. Please refresh to try it again. If it doesn't load, contact support or try again later'.

 

Sometimes it loads successfully, sometimes back into showing error.

 

Any fix?

Need Help

3 Replies

  • v-sihou-msft's avatar
    v-sihou-msft
    Icon for Microsoft Employee rankMicrosoft Employee
    9 years ago

    chrisho

     

    I haven't reproduced your issue. The pinned live page is rendered properly in my Power BI Mobile App. Please update your Power BI Mobile App into latest version and try again.

     

    Regards,

    • chrisho's avatar
      chrisho
      Icon for Advocate I rankAdvocate I
      9 years ago

      v-sihou-msft

       

      The issue happens quite randomly.

      I have updated the Power BI Mobile App to the latest version, still has the problem.

       

      And it displays without error in Power BI Service.

       

      • rongi's avatar
        rongi
        Icon for Microsoft Employee rankMicrosoft Employee
        9 years ago

        Hi Christo,

         

        We would like to get some more details from to help debugging and fixing the issue. Can you please contact us at [email protected]?

         

        Thanks,

         

           - Ron