Forum Discussion

mtgarden's avatar
mtgarden
Frequent Visitor
11 years ago

Error after login

I'm using IOS and the app works fine from home. At work, we are having issues with utilizing the tool while on the corporate network.   We do not set any proxy settings. The network does automatic...
Need Help
Dana's avatar
Dana
Microsoft Employee
10 years ago

Hi,

 

We received your emails on our different support channels.

 

After investigating part of the issue, we sent you an email today asking you to provide us with more details.

Please send us the following details to [email protected] or simply reply to the email we sent you :

1. Please send us your GEO location

2. Please send us a screenshot of the error message you recieve?

3. Did you check the issue with your IT manager? It might be related to the network settings and in this case we think it can help.

 

Please send us the details so we can further investigate the issue and help you solve it.

 

Thank you,

Dana.

 

mtgarden's avatar
mtgarden
Frequent Visitor
10 years ago

Support: Thank you for reaching out, I've responded to the email and look forward to working with you.

  • Dana's avatar
    Dana
    Microsoft Employee
    10 years ago

    Hi,

     

    I have checked the issue and we currently don't support BlueCoat.

     

    We are suggesting that you will use a different network connection options until we will be able to offer support for this kind of connections.

     

    Thank you,

    Dana.