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jamesdales's avatar
jamesdales
Icon for Kudo Kingpin rankKudo Kingpin
10 years ago
Solved

Custom Visuals no longer working with iPhone app

We have a series of dashboards built for a client using custom visuals.  They use the iphone app to view these dashboards.    Since they updated to the latest iphone app this week, the custom visu...
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  • rongi's avatar
    rongi
    10 years ago

    Hi all,

     

    I'm glad to share that Custom visuals on mobile devices are back.

     

    Please let us know if you still have any issues.

     

       - ron

  • rongi's avatar
    rongi
    10 years ago

    Hi,

     

    We have deployed another fix to production. 

    To make sure you're using the last js code, please pull to refresh, kill the app and re-actviate it.

    We are waiting for your feedback.

     

    Note: We are aware of the slowlyness issue and we'll invest time in it in the coming weeks.

     

       - Ron

  • jamesdales's avatar
    jamesdales
    10 years ago

    Hi Ron

     

    Thanks for this - this seems to have solved the issue. Our custom visuals are appearing across all three platforms. There's definately  a speed issue - but is workable with a small number of visuals.

     

    - Just a note for others - I had to uninstall and reinstall the Power BI app AND reboot on Android before reports would render at all.

     

    Thanks

     

    James

     

     

lrochester's avatar
lrochester
Frequent Visitor
10 years ago

I'm developing for a Client and have experienced the same bug.

 

Earlier today custom visuals weren't showing on a Windows 10 Mobile but I've just checked again and they're displaying correctly, albeit VERY slowly.

 

Not sure about ios though.

 

 

Windows 10 Mobile - Version 1511. OS Build 10.0.10586.218

Power BI Mobile App - Version 32.60421.11553.0

rongi's avatar
rongi
Icon for Microsoft Employee rankMicrosoft Employee
10 years ago

Hi,

 

We have deployed another fix to production. 

To make sure you're using the last js code, please pull to refresh, kill the app and re-actviate it.

We are waiting for your feedback.

 

Note: We are aware of the slowlyness issue and we'll invest time in it in the coming weeks.

 

   - Ron

  • jamesdales's avatar
    jamesdales
    Icon for Kudo Kingpin rankKudo Kingpin
    10 years ago

    Hi Ron

     

    Thanks for this - this seems to have solved the issue. Our custom visuals are appearing across all three platforms. There's definately  a speed issue - but is workable with a small number of visuals.

     

    - Just a note for others - I had to uninstall and reinstall the Power BI app AND reboot on Android before reports would render at all.

     

    Thanks

     

    James