Forum Discussion
Kudo KingpinCustom Visuals no longer working with iPhone app
We have a series of dashboards built for a client using custom visuals.
They use the iphone app to view these dashboards.
Since they updated to the latest iphone app this week, the custom visuals no longer render and are replaced with a empty tile with a power bi logo inside.
Is this a problem with the mobile app, or just our custom visual?
(It seems to work fine on Android and Windows Phone).
Thanks
James
Hi all,
I'm glad to share that Custom visuals on mobile devices are back.
Please let us know if you still have any issues.
- ron
Hi,
We have deployed another fix to production.
To make sure you're using the last js code, please pull to refresh, kill the app and re-actviate it.
We are waiting for your feedback.
Note: We are aware of the slowlyness issue and we'll invest time in it in the coming weeks.
- Ron
Hi Ron
Thanks for this - this seems to have solved the issue. Our custom visuals are appearing across all three platforms. There's definately a speed issue - but is workable with a small number of visuals.
- Just a note for others - I had to uninstall and reinstall the Power BI app AND reboot on Android before reports would render at all.
Thanks
James
25 Replies
- jamesdales
update: now showing visuals - just with no data
- RomiK
Microsoft Employee
Hi james
Can you share a snapshot of the visual on web and on mobile?
also please provide the following details:
Type of mobile device type:
OS version:
Region/country/language:
App build version (can be found under Settings>About from Power BI app):
Name of the dashboard:
Steps to re-create the issue you reported:
Thank you for your help,
Power BI for Mobile Team
galbraithagAdvocate I
My company is also experiencing this issue!!
iOS version 9.3.1
iphone 5s/c and 6s
United States/English
powerbi version 6.9
we are also experiencing another issue with the app....on the report tab, any page with a custom visualization crashes the app!! Any updates would be appreciated!
andrew
- ashishrj
Power Participant
Hello everyone. Still facing issue in iPhone to view custom visual. Power BI team please help resolve this asap as the dashboards are used by our clients. Thanks !
- jamesdaleswe are still experiencing this issue (along with other sandbox related issues logged in that forum by one of my colleagues).
Is there a time frame to get this resolved?- RomiK
Hi jamesdales,
We are aware of this, unfortunately there is a temporary issue with costume visuals on Power BI mobile apps.
We are working on fixing this urgently.
We apologize for any inconvenience this might cause and will update soon.Thanks,
The Power BI mobile team
I'm developing for a Client and have experienced the same bug.
Earlier today custom visuals weren't showing on a Windows 10 Mobile but I've just checked again and they're displaying correctly, albeit VERY slowly.
Not sure about ios though.
Windows 10 Mobile - Version 1511. OS Build 10.0.10586.218
Power BI Mobile App - Version 32.60421.11553.0
rongiHi,
We have deployed another fix to production.
To make sure you're using the last js code, please pull to refresh, kill the app and re-actviate it.
We are waiting for your feedback.
Note: We are aware of the slowlyness issue and we'll invest time in it in the coming weeks.
- Ron
- jamesdales
Hi Ron
Thanks for this - this seems to have solved the issue. Our custom visuals are appearing across all three platforms. There's definately a speed issue - but is workable with a small number of visuals.
- Just a note for others - I had to uninstall and reinstall the Power BI app AND reboot on Android before reports would render at all.
Thanks
James
