Cannot connect to Power BI Report Server from Android

[SimonTRS]

Hi,

We are new to power BI. We have setup a test power bi report server and opened this site to the internet. We can connect to http://xxx.xxx.xxx.xxx/reports via a browser. We can also connect to it via IOS Power BI App running PowerBI. However whenever we use the Android App (we have tried a few devices) we enter the username and password and it indicates these are incorrrect ('User name or password isn't correct).

We are using the same server and login details across all three scenarios and only the Android fails.

I have not found any information on why this would happen and am hoping there is a quirk with the way you connect via Android that i have missed.

Regards.

Simon.

[v-shex-msft]

Hi @SimonTRS,

If your issue only appears with android device, I'd like to suggest contact to mobile team to confirm this issue.

In addition, it will be help if you share more detailed information(e.g testing devices and environment...)

Regards,

Xiaoxin Sheng

[SimonTRS]

Hi,

In terms of our environment:

* Report server running on Windows Server 2012 R2 Data Centre, SQL Server 2014 Enterprise

* Two android devices tested: Samsung Galaxy 8+, Lenova 7' Tablet.

I wonder if we upgrade to SQL 2016 or 2017 whether this might make a difference. We have no reason not to upgrade as this is only in test..

Regards.

Simon.

[mshenhav]

Hey Simon,

I suggest to upgrade, as Power BI Mobile supports SSRS 2016 (https://docs.microsoft.com/en-us/power-bi/mobile-app-ssrs-kpis-mobile-on-premises-reports.)

Thanks Maya

[SimonTRS · Accepted solution]

We managed to get this all working.

We installed everything on the latest versions of windows and sql server.

However what did the trick was the username on ios is domain\username whereas on android it had to be in the format username@domain.

Thanks all for your help.

Simon.