Forum Discussion

isagutic's avatar
isagutic
Frequent Visitor
9 years ago

Can't Display the Visual

Hello,    I 'm having issues in an online shared dashboard. Some visuals show as an X and it states "Couldn't retrieve the data for this visual. Please try again later. Please try again later or ...
v-sihou-msft's avatar
v-sihou-msft
Microsoft Employee
9 years ago

isagutic

 

Where is this Excel file hosted?

 

If it's hosted on-premise, it might be your network issue since this issue occurs intermittently. Please use Fiddler to trace the requests from Power BI Service. You will get more detail message about the error.

 

Regards,

isagutic's avatar
isagutic
Frequent Visitor
9 years ago

 

v-sihou-msft

 

Hi, Simon

Could you please advise me if there's anything I can do to solve this issue? As I explained in the above reply, the Excel file is not hosted on-premise, however I don't know if I'm mistaken by thinking that getting data locally and then uploading it via the Publish option in the desktop app requires an active network connection. 

 

Thanky you in advance. 

  • arathore's avatar
    arathore
    Frequent Visitor
    8 years ago

    isagutic

     

    Were you able to resolve the issue ? It would be great if you can tell the solution to this as I am facing a similar issue.

     

    Thanks.

    • isagutic's avatar
      isagutic
      Frequent Visitor
      8 years ago

      Hello arathore,

       

      My issue was a custom visual i downloaded from the store. Apparently, it had a data limit that was not specified in the description. One it started managing more and more registers, it collapsed and every other visual that had an active relationship with this one, also failed. As a reference, it was the Hierarchy Slicer. 

       

      Regards. 

      • arathore's avatar
        arathore
        Frequent Visitor
        8 years ago

        Thankyou for your reply isagutic. Although this is not my case, its good to know that your issue was due to custom visual and you were able to resolve it. I will keep that in mind.