Forum Discussion

isagutic's avatar
isagutic
Frequent Visitor
9 years ago

Can't Display the Visual

Hello,    I 'm having issues in an online shared dashboard. Some visuals show as an X and it states "Couldn't retrieve the data for this visual. Please try again later. Please try again later or ...
v-sihou-msft's avatar
v-sihou-msft
Microsoft Employee
9 years ago

isagutic

 

Where is this Excel file hosted?

 

If it's hosted on-premise, it might be your network issue since this issue occurs intermittently. Please use Fiddler to trace the requests from Power BI Service. You will get more detail message about the error.

 

Regards,

isagutic's avatar
isagutic
Frequent Visitor
9 years ago

Thank you for the reply. 

 

I'm fairly new to Power BI, actaully, so I'm not sure if I'm doing something wrong, so please let me know if I am. 

The process is the following: Data is stored manually in an Excel file. A dataset was created from Powe Bi desktop from the tables of this file. No scheduled update is set, so Desktop is opened and refreshed when new data is added. Then, it is published to the web so part of the organization can visualize the reports. This is where I get the issue. 

As I understand, once the file is published, there is no need to keep an active connection from this Desktop as the file is already published, correct? 

 

Thanks.