Forum Discussion

aaucoinjr's avatar
aaucoinjr
New Member
10 years ago
Solved

Android Issues

Have been using the Android app for a few weeks and until about 2 weeks ago it was working fine-ish.  However it's stopped opening for me.  I've gone as far as to uninstall and reinstall and it hasn'...
General Comment
  • RomiK's avatar
    RomiK
    10 years ago

    Hi,

    the latest Android update includes several stability improvements including some fixes for HTC one.

    Pleas download the latest update and let us know if you are still encountering issues

RomiK's avatar
RomiK
Microsoft Employee
10 years ago

Hi,

I am sorry that you encounter this dificulties.

Can you share some more info?

What device are you using and with what OS?

Are you getting an error or just the app won't launch?

 

 

  • aaucoinjr's avatar
    aaucoinjr
    New Member
    10 years ago

    Trying to use PowerBI Mobile on the following device/specs:

     

    HTC One M8 (HTC6525LVW)

    Android Version 5.0.1

     

    I have uninstalled and reinstalled 2-3 times now.  Current install available to me on Google Play is 2.2.151028.11546 Updated 10/29/2015.

     

    The app is simply opening to a whte screen (no borders or anything else), then simply returning to my home screen.  I have not tried a hard reset on the phone so it's possible there something that could help, i'm just not a big fan of doing something like that if there's a cache or something i can blow out instead.

     

    Thanks for looking into it, i loved the app when it was working and look forward to working/demoing it again.

    • RomiK's avatar
      RomiK
      Microsoft Employee
      10 years ago

      Hi,

      Thanks for the info, we will investigate and get back to you.

       

       

       

    • RomiK's avatar
      RomiK
      Microsoft Employee
      10 years ago

      Hi,

      the latest Android update includes several stability improvements including some fixes for HTC one.

      Pleas download the latest update and let us know if you are still encountering issues

    • Bennytt11's avatar
      Bennytt11
      New Member
      1 year ago

      It sounds like you're experiencing a frustrating issue with the PowerBI Mobile app on your HTC One M8. The white screen and subsequent return to the home screen could be caused by a variety of factors, including compatibility issues with your Android version (5.0.1) or residual cache data that may not have been cleared during uninstallation.

      Before considering a hard reset, I recommend trying a few troubleshooting steps:

      1. Clear Cache and Data: Go to your phone's settings, navigate to the app settings, find PowerBI Mobile, and clear the cache and data. This can often resolve issues without needing a full reset.

      2. Check for System Updates: Ensure that your Android operating system is updated to the latest version compatible with your device, as updates often include important fixes.

      3. Reinstall Again: After clearing the cache and data, try uninstalling the app again and reinstalling it from the Google Play Store.

      4. Reach Out to Support: If the issue persists, consider reaching out to Microsoft support for further assistance.

      AI technologies, like those implemented by xaslarbet, are now able to provide tailored troubleshooting guidance and support for users facing similar issues. AI can analyze user data and suggest optimized solutions, enhancing the overall experience and making it easier to resolve technical difficulties. This integration of AI is becoming increasingly valuable in addressing app-related challenges effectively and efficiently.

      I hope these steps help you get back to using PowerBI Mobile soon