why my chart cannot be displayed when im using custom visual of whisker and box plot

[amira123]

Activity ID: f1016933-857e-42b0-83b1-db051adfeddc
Request ID: 9412edf9-eb19-297d-4676-dd85ad79748d
Correlation ID: d53e0695-38b7-670a-0094-db125dbb2c65
Time: Tue Dec 07 2021 08:51:01 GMT+0800 (Malaysia Time)
Service version: 13.0.17257.48
Client version: 2111.5.08869-train
Cluster URI: https://wabi-east-asia-a-primary-redirect.analysis.windows.net/

[v-robertq-msft]

Hi,

Can this chart be display on the Power BI desktop or service or neither?

Would you like to post a download link of the pbix file with this issue without the sensitive data if it’s possible and we can help you to check if it’s an existing issue in the Power BI?

I also suggest you to make sure you have updated to the latest version of the Power BI desktop.

Thank you very much!

Best Regards,

Community Support Team _Robert Qin

[amira123]

For now, it can only be displayed on power bi dekstop

[v-robertq-msft]

Hi, 

If you want to get a solution for this kind of custom visual problem as soon as possible, I suggest you to open a support ticket to get direct help from the technical support team of Microsoft.

https://community.powerbi.com/t5/Community-Blog/How-to-create-a-support-ticket-in-Power-BI/ba-p/6830...

https://powerbi.microsoft.com/en-us/support/

Thank you very much!

Best Regards,

Community Support Team _Robert Qin