Anonymous's avatar
Anonymous
Not applicable
7 years ago
Status:
Needs Info

power bi service not refreshing

Hello all, I have a PBI report that I can refresh with no issues on the Desktop. This report has 4 data sources (Web) that all use the same credentials for authentication. 3 of the data sources authenticate with no issues on the PBI web app and on the 4th the authentication fails. Please keep in mind that there is no issues with refresh on desktop. Things we tried to resolved issue 

 

Made sure user was on PBI pro 

Cleared cashe and saved passwords in browser (as it seem like a browser issue)

logged out of PBI and machine, and logged back in 

 

Nothing worked, any ideas? 

Data Modeling

5 Comments

  • Anonymous's avatar
    Anonymous
    Not applicable
    7 years ago

    Anonymous,

    What specific web source do you connect to in Power BI? Could you please post the full error message you get? And how about you use InPrivate window of the web browser to sign in Power BI Service?

    Regards,
    Lydia

  • Anonymous's avatar
    Anonymous
    Not applicable
    7 years ago

    AnonymousThank you for your attention to this issue here is a image of the error. Please keep in mind that the  credentials are all the same, O365

  • Anonymous's avatar
    Anonymous
    Not applicable
    7 years ago

    Anonymous,

    How about you use InPrivate window of the web browser to sign in Power BI Service? Also what Power Query code do you use to connect to the problem web source?

    Regards,
    Lydia

  • Anonymous's avatar
    Anonymous
    Not applicable
    7 years ago

    AnonymousThis issue has been resolved, Not sure how we cleared the browser, tried mulitple browser and at the time none of it worked. Thern magically one day we were able to fresh all sources. 

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