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Get inspired! Check out the entries from the Power BI DataViz World Championships preliminary rounds and give kudos to your favorites. View the vizzies.

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Power BI Desktop WebView2 crash

Submitted on ‎03-14-2022 12:12 PM Submitted by Anonymous on ‎03-14-2022 12:12 PM
Power BI is experiencing a problem with WebView2. We need your help to understand and fix this issue. If you are willing to help out, please contact us at pbidesktopwebview2issues@service.microsoft.com ... View more
Status: Delivered
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205 Comments (205 New)
uberdube

PowerQuery - Validating queries when saving is taking excessively long time

Submitted on ‎12-03-2019 12:09 AM Submitted by Advocate IV on ‎12-03-2019 12:09 AM
I'm struggling to be able to work efficiently with Dataflows as I am experiencing excessive times to 'validate' queries after pressing the 'Save & Close' button. For entities with even a minimal amount of transformation (eg. simply changing some column data types) I've experienced wait times of over 3 hours to simply save the query to exit out back to the main entity menu/view. Should things be taking this long for an output schema validation process, regardless of the size of the underlying table data? Is this an issue being experienced by others as well? This is making it simply impossible for me to work with the Dataflows product in this way.   ... View more
Status: New
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93 Comments (93 New)
meggsteele

Power BI not loading reports

Submitted on ‎12-05-2019 05:29 AM Submitted by on ‎12-05-2019 05:29 AM
Is anyone else having issues with power BI reports not loading? If I go to the webservice, I just get the 'Almost Done' message and it looks like the report is loading but it never does.  ... View more
Status: New
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87 Comments (87 New)
DZL

Reports are not loading

Submitted on ‎06-18-2019 11:48 PM Submitted by on ‎06-18-2019 11:48 PM
Location: North Europe Publised Reports not loading at all - only blank pages.   Would be lovely if Microsoft would update the service status if this is a widespread issue. I am being run down by colleagues now.   Thanks ... View more
Status: Accepted
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83 Comments (83 New)
jdp215

June 2019 Update - Light Theme

Submitted on ‎06-10-2019 10:55 AM Submitted by Advocate I on ‎06-10-2019 10:55 AM
Hi,   The new light theme pane is giving me headaches. I do not think you should have released the June 2019 Update with the light theme without a dark one. It is really hard for me to read and impacting my work.   Please send out a patch with the old pane while you are developing the dark theme. ... View more
Status: New
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32 Comments (32 New)

Power BI Desktop WebView2 Out Of Memory

Submitted on ‎03-14-2022 12:03 PM Submitted by Anonymous on ‎03-14-2022 12:03 PM
Power BI is experiencing a problem with WebView2 running Out of memory. We have identified some of the top causes of this and have the details below. If that does not address your Out of memory problem, contact us at  pbidesktopwebview2issues@service.microsoft.com   Out of Memory cause:  Custom visuals causing memory leak - If you are using any custom visuals and are running into Out of Memory crahses, please try removing the custom visuals to check if it resolves the issue. If it does, please reach out with the visual which was cauing the memory leak so we can address it.  If you are not using any custom visuals and are still running into this, it could be due to having a lot of report pages and visuals per page. This causes the browser heap memory to exceed the 4GB limit and crash. This is sadly a limitation of chromium.  Possible workaround  Limit the number of visuals in the report. The recommendation is to split the report into smaller reports and using cross-drillthrough - Use cross-report drillthrough in Power BI Desktop - Power BI | Microsoft Docs.The cross-drillthrough feature carries through filters when using cross drill through. ... View more
Status: Delivered

Hi all,

 

We've noticed your problem, most of this issue is related to report design, you can follow the advice given by the OP to troubleshoot; if the problem persists, you need to collect logs for further investigation.

Since community support engineers don't have that access, I would suggest opening a Support Ticket. If you are a Power BI Pro or Fabric licensee, you can create a support ticket for free and a dedicated Microsoft engineer will come to solve the problem for you. 
It would be great if you continue to share in this issue to help others with similar problems after you know the root cause or solution.

 

The link of Power BI Support: Support | Microsoft Power BI

For how to create a support ticket, please refer to How to create a support ticket in Power BI - Microsoft Power BI Community

 

Best Regards,
Community Support Team _ Caitlyn

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95 Comments (95 New)
mcumis

Formatting Issue Titles / White Borders in Service

Submitted on ‎09-14-2021 06:10 AM Submitted by Advocate IV on ‎09-14-2021 06:10 AM
HI   As per this community discussion, a change to the borders around titles in some visualisations has caused multiple problems across the Service and Mobile versions. This does not occur on Power BI desktop.     ... View more
Status: Delivered
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60 Comments (60 New)
michaelsh

Dataflows very very slow Validating Queries

Submitted on ‎04-14-2021 04:38 AM Submitted by Kudo Kingpin on ‎04-14-2021 04:38 AM
Simple SQL query that runs 7 seconds in SQL takes 19 minutes(!) to validate in Dataflows 19 minutes!!!??? Not just one query. I've tried SQL Server and PostgreSQL - the time it takes to Validate is just crazy. What is going on? Please help ... View more
Status: New
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46 Comments (46 New)
vpatel55

New Power BI Desktop interface keeps freezing - HELP

Submitted on ‎03-12-2020 07:48 AM Submitted by Kudo Commander on ‎03-12-2020 07:48 AM
Hello, since the new ribbon interface was rolled out, my Power BI Desktop Pro is completely unresponsive and keeps freezing. I cannot minimise, maximise, or move the window at all. The ribbon is completely unresponsive. Occassionally, it will randomly unfreeze, only to re-freeze. This is affecting all my reports. I cannot get any work done. This is an issue with PowerBI and not my system, I have the latest Core i7 with 32Gb of system memory on Windows 10. All my other apps are fine. It was working fine before the new interface was rolled out. Any help would be appreciated, particularly on how I can roll this back to the previous version.   ... View more
Status: New
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93 Comments (93 New)
hamzashafiq

Stuck at Creating Connection Model

Submitted on ‎09-27-2021 02:31 AM Submitted by Kudo Collector on ‎09-27-2021 02:31 AM
I am stuck at this point when I click on the Refresh button. Looks like there is a problem in September 2021 update, I've downgraded to August and it's working fine.   ... View more
Status: Accepted
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69 Comments (69 New)
KG_3243550

Slicers are not showing drop-down values directly under visual

Submitted on ‎09-03-2021 01:59 PM Submitted by Advocate I on ‎09-03-2021 01:59 PM
This bug started happening to me in the Power BI Service yesterday in Chrome, and to my coworker today in Edge. When I click on a drop-down slicer to select a value, the list appears way off to the side instead of directly under the visual. Screenshots are attached. If a slicer is off to the far right of the page, the drop-down list won't appear at all as it's been "shifted" to a location off screen.   Changing the browser window's size will shift the drop-down location, but it's never exactly where it should be. I checked and confirmed my Chrome browser is up to date, installed the latest Power BI and Windows updates, rebooted my machine, and deleted my cache, but the issue persists. Any help is appreciated.   ... View more
Status: Delivered
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45 Comments (45 New)
NickAngle

Power BI Down?

Submitted on ‎10-22-2019 03:13 AM Submitted by on ‎10-22-2019 03:13 AM
We're getting an error while trying to log into the Power BI service:   Something went wrong.  Please try again later. TECHNICAL DETAILS  Power BI was unable to read the application metadata. Please check the PowerBI service status in the below support page and try again later. Date and Time: 2019-10-22 10:09:53Z ActivityId: e5f00243-a225-47c3-9895-be9cae3b7d9f   ... View more
Status: New
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73 Comments (73 New)
RyanBentham

GetAppUsersAsAdmin API- Audience Support

Submitted on ‎10-11-2022 02:57 AM Submitted by Kudo Kingpin on ‎10-11-2022 02:57 AM
We regularly use the GetAppUsersAsAdmin  API endpoint to obtain a list of users that have access to an App.   With the new App experience and addition of 'Audiences' ,  is there or will there be a way to differentiate which users belong to which audience, because currently we just see a list of all users for the app regardless of the audience they belong to?   ... View more
Status: Investigating

Hi @RyanBentham ,

 

If you would like to suggest some feature improvements. I have found users with similar needs to you here Ideas (powerbi.com) , you may vote the idea and comment  to improve this feature. It is a place for customers provide feedback about Microsoft Office products . What’s more, if a feedback is high voted there by other customers, it will be promising that Microsoft Product Team will take it into consideration when designing the next version in the future.

 

Best regards,

Community Support Team Selina zhu

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14 Comments (14 New)
v-negee

Premium_ASWL_Error - Single sign-on (SSO) credential is not provided which is required to execute

Submitted on ‎07-28-2021 03:31 AM Submitted by Microsoft Employee on ‎07-28-2021 03:31 AM
{"error":{"code":"Premium_ASWL_Error","pbi.error":{"code":"Premium_ASWL_Error","parameters":{},"details":[{"code":"Premium_ASWL_Error_Details_Label","detail":{"type":1,"value":"Single sign-on (SSO) credential is not provided which is required to execute the current request."}}]}}} Facing the error in composite model, Published the report with diff name and tried as well.  ... View more
Status: New
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46 Comments (46 New)
Fjcgomes

Dataflow Refresh - Internal Error

Submitted on ‎05-11-2021 02:37 AM Submitted by Advocate I on ‎05-11-2021 02:37 AM
Hello, Since last friday i'm with some issues in refresh my datasets. Most of the the refreshes that we try returns an internal error:     Error: Internal error Request ID: ad8067f3-103b-4cde-a815-9869e2a3f98c Activity ID: 00000000-0000-0000-0000-000000000000       My dataflows are connected to Google BigQuery, with Powerbi Connector,  and this never happened in the past.  the error always happens at different refresh times, different entities,  and happens on all the Dataflows we have on the server on the various PRO accounts. Do you have any idea of what is happening for this error   ... View more
Status: New
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73 Comments (73 New)
Data-Rainer

BUG: Date format has changed to US format in all reports and for all users (Power BI Service)

Submitted on ‎04-16-2023 02:23 PM Submitted by Advocate IV on ‎04-16-2023 02:23 PM
New BUG:  The date format in all reports on Power BI Service for all users has changed to US format over the weekend, without any of us changing anything.   This issue has been identified all over the world in Germany, Brazil, Russia, Finland, New Zealand etc. as per this new community post:  Re: Different regional configuration Power BI DAft... - Microsoft Power BI Community     We have checked our browser & PC language & regional settings but have not found a cause, nor a fix. We have not changed any of those settings over the weekend. Could you please urgently help fixing this as it negatively impacts our external customer reporting? ... View more
Status: Delivered
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65 Comments (65 New)
MVP68794

Trying to update Power BI App with the new experience

Submitted on ‎08-31-2022 11:48 AM Submitted by on ‎08-31-2022 11:48 AM
Hello,   Since changing my apps to the new app experience that came out on August 24th, 2022 I'm unable to update my apps. Just updating the data in existing reports work, however when I try to add a new report or user to the app, the updated fails on both premium and non-premium workspaces.   Here's the error message I receive: Activity ID: 3c436903-31cc-4deb-acb6-129ce3edaaa0 Request ID: 86792392-0c11-b79d-66e0-0282c9f6d375 Correlation ID: 6e7df13f-9f69-f61a-e3ea-4ca37bbf32a6 Time: Wed Aug 31 2022 14:27:37 GMT-0400 (Eastern Daylight Time) Service version: 13.0.18945.45 Client version: 2208.4.12891-train Cluster URI: https://wabi-us-north-central-j-primary-redirect.analysis.windows.net/   Please let me know if you have any additional questions for me.   Thanks, Morganne ... View more
Status: Accepted

Currently it have been considered as a known issue which would be fixed in early of September, so please stay tuned.

 

Best Regards,
Community Support Team _ Yingjie Li

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66 Comments (66 New)

DAX function "RELATED" does not work between DirectQuery and Import tables.

Submitted on ‎01-14-2019 09:06 AM Submitted by Anonymous on ‎01-14-2019 09:06 AM
When using the DAX function "RELATED" to add a new column from an Imported table to a DirectQuery table, I receive an error. This error does not occur if both tables are using DirectQuery. Column: SampleColumn = RELATED(ImportTable[Column]) Error: "The column 'ImportTable[Column]' either doesn't exist or doesn't have a relationship to any table available in the current context." Relationship: DirectQueryTable[SampleKey] (many) has a relationship with ImportTable[SampleKey] (one) Cardinality = Many to One (*:1) Cross filter direction = Both Make this relationship active = Checked   Note: When creating the column using "RELATED" in the DirectQueryTable table, ImportTable shows up as a suggestion. ... View more
Status: Accepted
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66 Comments (66 New)
PVO3

Power BI Desktop freezes 10 times a day

Submitted on ‎12-28-2021 05:50 AM Submitted by Impactful Individual on ‎12-28-2021 05:50 AM
Hi all,   I'll try to explain the issue I'm having.  Power BI runs fine, until a random moment. Perhapse I change something in a visual or a measure, but then all my visuals start to refresh and in 90% of the time they don't recover at all and Power BI simply freezes. Sometimes I even have to do a hard reboot. The changes I'm making are very small.   I sometimes I have the idea it has something to do with IntelliSense and/or Microsoft Edge Webview2. Yesterday I was typing a DAX syntax and by pressing tab, it took the suggested function. Every single time I did this, Power BI desktop frooze. Also, sometimes it generates multiple Webview2 processen (screenshot).    It's pretty much impossible to work at the moment. Using the most recent PBI December 2021 desktop update. Is there a fix for this? ... View more
Status: Accepted

Hi All,

According to my research, a similar issue has been reported internally, so stay tuned. ICM: 279388210

 

In the latest update of this ICM, the engineers have found the issue is related to the WebView2 browser crashing and are working to find the root cause of this issue.

 

I will update here once I get any information.

 

But if you want to get a solution for this kind of desktop problem based on your specific situation as soon as possible, I suggest you to open a support ticket to get the direct help from the technical support team of Microsoft.

https://community.powerbi.com/t5/Community-Blog/How-to-create-a-support-ticket-in-Power-BI/ba-p/6830...

https://powerbi.microsoft.com/en-us/support/

 

Thank you very much!

 

Best Regards,

Community Support Team _Robert Qin

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122 Comments (122 New)
DebbieE

September 2019 Update Blurry on 2nd Monitor Screen

Submitted on ‎09-11-2019 01:02 AM Submitted by Community Champion on ‎09-11-2019 01:02 AM
This has just happened with the September 2019 release. Power BI Desktop looks fine on my small laptop screen. Move it across to my larger 2nd monitor and the font is blurry to the point of being unreadable.   I need Power BI on the larger screen so I can see everything so at the moment, the September 2019 release is unuseable ... View more
Status: Accepted
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39 Comments (39 New)
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