icon map tool tips no longer working - how to fix

[nadia4567]

Hi all, i have a project that used to be work a couple of weeks ago but now ive gona back to it and its bugging. before i could hover over areas in my icon map and it would have a white bubble telling me the name of the area and the value it help whereas now it just shows a small white box with no infomation in it 😞 please help if possible as need to present it soon and this is a major bug as i cant see my data which is the whole point! i wasnt sure if i changed something or if its gone out of data but i updated powerbi desktop and tried remaking the map but neither has helped

[murkysalt46]

Affecting all of my reports too, including some that haven't been updated for more than 2 years, sitting in the Service. Suspect the change was within the past two weeks. 

Seems like custom tooltips still work though. I've just learned though that we must create visuals first, resize them, then re-size the tootip page, thanks to another bug in PBI Desktop. If you size the page first the visuals glitch out in the properties pane.

[v-yetao1-msft]

Hi @nadia4567 

So the issue happened on Desktop and remained unresolved after your update, yes? What is your current version of Desktop? What version was it before the update? 

Best Regards,
Community Support Team _ Ailsa Tao

[nadia4567]

Hi @v-yetao1-msft,

 I downloaded powerBI desktop version from the microsoft store end of july so it was pretty recent, and then yesterday I updated it to this 2.132.1053.0 64-bit (August 2024). The issue appeared before i updated i think, as that is why i thought updating might fix it.

thanks,

nadia

[nadia4567]

hi @murkysalt46 

sorru im still quite new to powerbi, what do you mean by resize the tooltips page? before i didnt do anything and the tooltips just worked and now i tried messing around with this but it doesnt do anything. is this the page your talking about or how do i do what you suggested?

[Lofy]

@nadia4567 
Hi
I have the same problem.
I haven't updated or changed anything, neither in pbi nor in the extension, but the tooltips are missing on all boards
No matter how I tried, I can't get them back
If you find a fix, please let me know

[v-yetao1-msft]

Hi @nadia4567 

Can you provide a pbix file for reference(remove sensitive info) ?

How to provide sample data in the Power BI Forum - Microsoft Fabric Community

Best Regards,
Community Support Team _ Ailsa Tao

[murkysalt46]

Hi @v-yetao1-msft,

Looks like you work for MS? My guess is that it's actually an issue with Leaflet/Open Street Maps. You can see it affecting the embedded PBI on the IconMap website (under Tooltips section) Icon Map - Usage - Circles (icon-map.com).

Thanks for looking at this. 

@Lofy you can still use custom tooltips. 

[v-yetao1-msft]

Hi @nadia4567 

Does this issue only happen with Icon maps at the moment? Have other visual received the effect?

Best Regards,
Community Support Team _ Ailsa Tao