Zendesk Tickets Data not loaded

[OlivierSouf]

Zendesk Tickets data is not loaded anymore in PowerBi

The Microsoft Power BI integration uses our api/v2/search API endpoint to retrieve data. Recently Zendesk imposed limits to their Search API endpoint, which caused this issue with the Power BI connector.

PowerBi announced, they were implementing this approach in their breaking changes documentation here:  https://develop.zendesk.com/hc/en-us/articles/360022563994--BREAKING-New-Search-API-Result-Limits.

The Search API was not designed for bulk, repeated exporting of changed data. Therefor, PowerBi should switch to using the incremental APIs which were designed for that.

Please advise if Microsoft is working on this

[v-qiuyu-msft]

Hi @OlivierSouf, 

I would suggest you create a support ticket to get dedicated help follow this blog: https://community.powerbi.com/t5/Community-Blog/How-to-create-a-support-ticket-in-Power-BI/ba-p/6830...

Best Regards,
Qiuyun Yu 

[OlivierSouf]

Hi @v-qiuyu-msft 

I cannot  create a support ticket.

The described flow does not bring me to that page.

Kind regards,

Olivier 

[ltopchyi]

Hi @OlivierSouf 

Now there is a paid alternative available - Power BI Connector for Zendesk add-on. You can take a look to see whether this is somethign that you need: https://www.zendesk.com/marketplace/apps/support/834457/power-bi-connector-by-alpha-serve/

Liubov