We're getting an error while schedule refreshing Power BI data, It was ok before.

[YingWu]

It was ok before but recently all scheduled refresh were failed , We have to manually refresh each report, the error message is as below, any help please?

Before the data import for New Customer Onboarding Daily Report finished, its data source timed out. Double-check whether that data source can process import queries, and if it can, try again.
Refresh failed:

New Customer Onboarding Daily Report has failed to refresh.
Failure details: The last refresh attempt failed because of an internal service error. This is usually a transient issue. If you try again later and still see this message, contact support.
Next refresh for New Customer Onboarding Daily Report is scheduled for November 5, 2019 9:00 UTC.

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Technical Information

Activity Id:
302095c9-b64c-426b-b680-d1d56491295b

Request Id:
1c3eaded-6ffb-4068-9272-2ba0ac5e49c4

Cluster Name:
WABI-NORTH-EUROPE-redirect.analysis.windows.net

Refresh Start Time:
November 4, 2019 9:06 UTC

Refresh End Time:
November 4, 2019 9:13 UTC

[v-qiuyu-msft]

Hi @YingWu, 

Please set schedule refresh for reports and check if the same issue occurs now. If the schedule refresh is failed, please go to Dataset Settings, check if gateway is reachable. 

Best Regards,

Qiuyun Yu

[YingWu]

Hi @v-qiuyu-msft 

one of our schedule refresh is failed today again

and we checked gateway , it is reachable

when we refresh it manually , it is failed at the first time but second time it is ok

I am thinking our settings should be fine but any problem on cloud?

[v-qiuyu-msft]

Hi @YingWu, 

I would suggest you create a support ticket to let engineers look into the issue on your side. 

Best Regards,
Qiuyun Yu

[YingWu]

@v-qiuyu-msft 

thanks so much