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wvanpeel

We have several users that can not open a report. (data is loading)

Submitted by Advocate II on ‎10-02-2018 05:44 AM

While some users can open the reports without problems, other users get a message ... Loading data... and keeps spinning forever.

These users could open the reports before with no issues. 

Some reports are direct query other are imported data, so it is not an underlying db issue.

What is going on??

Status: New
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6 Comments (6 New)
Comments
Ses1987
New Member
‎10-02-2018 08:20 AM

Same here. I need support my boss is asking for the information.

NVieira
Regular Visitor
‎10-02-2018 09:41 AM

Same here...

leorazera
Regular Visitor
‎10-02-2018 12:07 PM

Same here... The whole day with this issue

v-qiuyu-msft
Community Support
Community Support
‎10-02-2018 07:02 PM

Hi all, 

 

There was a issue about loading reports in North Europe but fixed now. Please check if your Power BI service located in this region. If it is, please test again. 

 

q1.PNG

 

Best Regards,

Qiuyun Yu 

JRHami
Regular Visitor
‎10-03-2018 06:06 AM

I have this same issue and it has been on going for almost 7 days.  The response time can vary.  My colleague has had his screen populate immediately while I'm waiting more than 2 minutes even though we access through same network at the same time. Never had this problem in the past.  Also I'm located in the midwest of the USA

reachshivas
New Member
‎10-03-2018 07:11 PM

We are facing the same issue and its been painfully sporadic. Sometimes refreshing the report works but its not consistent. We are on premium tier and based out of East US(Virginia). 

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