saileekumawat88's avatar
saileekumawat88
Icon for Advocate I rankAdvocate I
6 years ago
Status:
New

We couldn't authenticate with the credentials provided. Please try again in chrome

Hi - 

 

 One of our users are getting following error while using chrome for app.powerbi.com Same works on IE

 

We couldn't authenticate with the credentials provided. Please try again

 

Thanks,
Sailee

3 Comments

  • v-yuta-msft's avatar
    v-yuta-msft
    Icon for Community Support rankCommunity Support

    saileekumawat88 ,

     

    Does this issue happen when you configure the data source credentails in "manage gateway"? If it is, please check if the issue is valid. If not, please share more details like the data source and gateway.

     

    Regards,

    Jimmy Tao 

  • Hi Jimmy - no all sources are in azure . And issue i just with one user. Same user can access reports in internet explorer. Also we tried other office 365 aplication in chrome and they work fine. Clearing cache, history passwords did not worked.