Users have no access anymore to some tiles and reports of a dashboard after app update

[Bieke]

After updating an app (adding a tile to and changing an underlying report of a dashboard published in the app) some of our users have no access anymore to some of the tiles and reports of the dashboard. They receive the message ‘Permission required’ on these tiles/reports, however their permissions didn’t change.

The problem occurs for some of the users, others with the same permissions have no issues.
The problem occurs for some of the tiles/underlying reports in the dashboard, for others there is no problem.

Important to know:

The dashboard links to reports in the underlying workspace, which have their underlying datasets in another workspace.
Users receive their read-permissions (on app, reports and datasets) via an email group.

[v-robertq-msft]

Hi, 

Would you like to click on the “Update App” button then use the new link you got to enter the APP to check if the report is achievable?

Please refer to this link:

https://docs.microsoft.com/en-us/power-bi/collaborate-share/service-create-distribute-apps 

Thank you very much!

Best Regards,

Community Support Team _Robert Qin

[Bieke]

Dear support team, 

As soon as the issue appears again I will  provide the user with the link, in order to test if they get full access via the link.

Untill now, each time the app was updated, I solved it by removing and adding back the email group on the datasets involved. A workaround, but not a solution on the long run.

Regards,

Bieke

[v-robertq-msft]

OK, thanks for the response!

[Bieke]

Hi,

Indeed, via the direct URL all reports are visable, but not in the app.

Can you please investigate what causes this issue.

Regards,

Bieke