Usage Metrics not updating/refreshing

[ajerovich]

Hi All,

We have found that the report usage metrics are not updating. The last date we have is 18/07/2019. We are based in the Asia-Pacific. I have tried to refresh the tiles but does not affect the results.

It seems a similar issue has been reported in the past but was resolved.

Thanks,

Andrew

[MatsElmsater]

Same problem in US. Usage Metrics not updated since 7/21. 

1. Classic Workspace

2. Usage Metrics are available up to 7/21.

[v-qiuyu-msft]

Hi all, 

PG team are investigating this issue, please keep an eye on the status of this issue in Support site:

Best Regards,
Qiuyun Yu

[Anonymous]

same issue in the UK usage metrics showing inconsistent results or in some cases no result.

[Anonymous]

Hi all,

I'm still encoutering this issue despite the message updated on the support site to "Due to a data processing issue, customers may notice missing or incomplete Usage Metrics data between 7/22/19 and 7/25/19. Data is flowing correctly as of 7/25/19." Anyone else still having this issue or was it fixed from 25th July as per message on the support site? 

Many thanks, 
Ben

[ajerovich]

Hi Ben,

I am  finding that the situation has been resolved as reproted on the support site (e.g. with missing data between the 7/22/2019 and 7/25/2019).

Hope you manage to find a solution.

Thanks,

Andrew

[Anonymous]

Hi Ben

In our case, we're back to the scenario that I reported to Microsoft whereby usage stats are only provided for some reports and viewed by a limited proportion of our user community. 

Cheers,

Jeff

[rexii23]

Hi all

Usage appears to be back for us too with some missing data between 22-25 Jul.

[Anonymous]

I am facing the same issue with data no later than 25/7/19.

The report hangs if I try to filter on later dates.

Issue is on a modern workspace and is massively impactful to us as we said we could deliver weekly usage updates and now we have lost a lot of credibility with the business.

Hopefully resolved soon!

Will

[Anonymous]

Hi all

I followed up with the lady who dealt with the ticket that I lodged previously with  Microsoft re missing usage metrics.  She'd originally told me that problem would be fixed at the end of July.  She provided this clarification:

I check the internal title and got the below  statement which means 1st week of  8th month:

“Functional change unblocks app report and dashboard usage, and is part of the 8.1 deployment train.”

Fingers crossed that this issue might be resolved in a week's time

[v-qiuyu-msft]

Hi all, 

The original issue about incomplete Usage Metrics starting from 7/18/19 was removed from the Support site known issue section. If you still have issue with Usage Metrics, please create a support ticket to get dedicated help. 

Best Regards,
Qiuyun Yu