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Unable to update users. Exceptions occur when going to power bi admin or office 365 admin.


I am currently logged into the Power BI website and need to add a user to our service.


The links are currently broken. 

Here are 2 ways to reproduce this error:

1. Click on the upper left Home link and then click Admin.  It is trying to go to:  


     When the exception occurs it redirects to: 


2. Click on the settings icon on the upper right.  Go to Admin Portal.  Then, go to users.  Try to click on the Go to O365 Admin Center.  It tries to go to this link:


     When the exception occurs it redirects to:


The exception occurs in both cases. 



Server Error in '/' Application.

Runtime Error

Description: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exception. The request has been terminated. 



Thoughts?  Suggestions?  Is there any other way to add a user to my account?


Thanks in advance.

Status: Declined
Microsoft Employee



This issue is not related to PBI because you are trying to access O365 Admin center. Please try to clear browser cache as the solution mentioned in this thread.

If issue persists, you need to get support from O365 but not here.


Best Regards,

Impactful Individual
Status changed to: Declined