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Unable to open document - We weren't able to restore the saved database to the model

I try to open a PBIX file as usual today, however it doesn't work with the following error message "Unable to open document - We weren't able to restore the saved database to the model."


The same file was just being open yesterday (Feb 18, 2020) & no issue before. My file name doesn't include any special character, my Power BI Desktop version is the latest as: 2.78.5740.721 64-bit (February 2010) This is the latest version just released at Feb 18, 2020.


I have tried Un-install the program, Re-boot PC and Re-install the program again, but still can't work. Could anyone help me on this ?

Status: New
Regular Visitor
Not applicable

Thanks for the sharing, I installed the earlier verion & it works now !! Really apreciated.

Power BI Team

We are still investigating this issue. Please use the December release of Desktop as a workaround:


This issue only affects some machines and if you can help us investigating please reach out to me directly at



Community Support

Hi all, 


You can keep an eye on the status of this issue in Support site: 




Best Regards,
Qiuyun Yu

Not applicable

@v-qiuyu-msft has this been fixed? The awareness message posted by you is now gone from the support site.