Dimitar's avatar
Dimitar
Frequent Visitor
8 years ago
Status:
Accepted

Unable to open PBIX models after Desktop February update

 Hi, 

I just updated the new PBI Desktop February version on my personal PC & on the server where we have the on-premises gateway, and in both cases, PBI Desktop refuses to open some of our pbix models, which were opened perfectly just an hour ago. The message I get is:

 

      "We weren't able to connect to the model"

 

These models continue working when oppened with Online Services and the previous January Desktop version (on another PC).

I tried to update the PBI Gateway, but this didn't change anything.

 

Reports

7 Comments

  • vrs's avatar
    vrs
    Frequent Visitor
    8 years ago

    Hello,

     

    I'm dealing with the same problem. (Desktop Updates becomes too unstable )

     

    Tried to get back models from the service but still have same error message.

     

    Any ideas ?!

  • Dimitar's avatar
    Dimitar
    Frequent Visitor
    8 years ago

    Hi vrs,

    I understood the problem - in fact it is explained in the PBI Status page:

          https://powerbi.microsoft.com/en-us/support/

     

    We are experiencing a temporary issue where users are unable to open pbix files in February version of Power BI Desktop. Users are unable to open pbix files with the special characters (", ', <, >, and &) in the file name. As a workaround, rename the file and make sure it’s in a directory without special characters. Engineers are aware of the issue and are working on a fix. Next Update @02/07/2018 17:00 UTC

     

    You need just to change the name of your files - not great if you published them already, but a shortcut to avoid being blocked.

    Dimitar

  • vrs's avatar
    vrs
    Frequent Visitor
    8 years ago

    Hi Dimitar

     

    Thanks fro your quick reply. In fact, some report names contain a special character, I tried to rename the file to "test" , but still have the error message :s

  • vrs's avatar
    vrs
    Frequent Visitor
    8 years ago

    found a way to open my pbix ! Hopefully, I have a dev version that I renamed on the service then I get it back on prem. Thanks 

     

  • v-jiascu-msft's avatar
    v-jiascu-msft
    Icon for Microsoft Employee rankMicrosoft Employee
    8 years ago

    Hi All,

     

    This is a known issue. Please refer to the support page for workaround. The related ICM ID is CRI 59287790.

    Unable_to_open_document_we_weren_t_able_to_restore_saved_database_to_the_model

     

    Best Regards,

    Dale

  • thapaliya233's avatar
    thapaliya233
    Regular Visitor
    7 years ago

    Hi,

    When I try to open power bi file, this error comes and whether I press Send  a Frown or close, the system closes.

    However, when I try to open blank Power  BI file from Start Menu and open the file from File menu, I could open the file and works as normal.

    I have August Version of Microsoft Power BI (2.72....). 

    Problem opening on pbix file

Completed Ideas