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ReneeO

Unable to log in to submit a ticket

Submitted by on ‎12-02-2016 05:55 AM

I am tryinig to enter a ticket for problems I am having with credentials and scheduling a refresh, but I get an error message when I try to log in to even submit the ticket.  Any help would be appreciated.  Thanks!

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5 Comments (5 New)
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v-haibl-msft
Employee
Employee
‎12-04-2016 11:05 PM

@ReneeO

 

Do you mean that you cannot log in while you create support ticket in http://support.powerbi.com/ (at the bottom of the web page)? What is the error message you get?

 

Best Regards,

Herbert

ReneeO
New Member
‎12-05-2016 08:39 AM

Hello!  Correct.  I am unable to log in to submit a trouble ticket.  The error message is:

 

"Sorry, but we're having trouble signing you in" error when a user tries to sign in to Office 365, Azure, or Intune

 

I attempted the trouble shooting suggestions and could not match any of the error numbers listed when I did a search for HR=.

 

Thank you.

 

v-haibl-msft
Employee
Employee
‎12-05-2016 06:54 PM

@ReneeO

 

Where are you from? Maybe I can provide a support phone number to you if you cannot log in to submit a support ticket.

 

Best Regards,

Herbert

ReneeO
New Member
‎12-12-2016 12:48 PM

I am in the US - Kentucky, specifically.

Thank you

v-haibl-msft
Employee
Employee
‎12-12-2016 05:37 PM

@ReneeO

 

You can try to call 866 539 4191 to reach Helpdesk.

 

Best Regards,

Herbert

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