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kmoracz

Unable to export to powerpoint

Submitted by on ‎03-17-2017 06:14 AM

Whenever I try to export to powerpoint, I get the following error message. I have seen that other people have gotten this message but been able to successfully export at a later time or after restarting their computer, but that has not been the case for me. I have been getting this message for over a week. I have tried restarting my computer, clearing my cache, and multiple browsers.

 

Error message:

 

Unable to export to PowerPoint
 
We couldn't export your report to a PowerPoint file
Please try again later or contact support. If you contact support, please provide these details.

 

Activity IDf66b7aee-963a-d26a-3442-bfab00606c53
Request IDec4b9b0d-3748-7c4e-ca22-96066c5e7271
Correlation ID763d3b44-8b1d-431b-f7b2-15d3c6396c7c
Status code500
TimeFri Mar 17 2017 09:10:09 GMT-0400 (Eastern Daylight Time)
Version13.0.1700.1355
 
Status: Accepted
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26 Comments (26 New)
Comments
arboundy
Regular Visitor
‎05-07-2018 04:02 AM

Sorry all I cant give you any meaning information.

 

I logged the support request on the 2nd and it was given ticket number AAAAA.

 

On the 4th I was told AAAAA had been closed and it had been excalated to a new ticket BBBBB.

 

On the 7th I was told BBBBB had been closed and it had been excalated to a new ticket CCCCC.

 

Each time I emailed to see whether anyone had looked at the issue - I either recieved no response or they didnt know. Im looking forward to DDDDD.

 

From our end Export to PDF started working again the 5th. We dont know why.

 

 

arboundy
Regular Visitor
‎05-07-2018 04:38 AM

Well after seeing my response above I was advised by Microsoft that it was a known issue that was resolved Saturday via a global rollout. Unfortuantely they did not put it on the Health Status.

standup1
Regular Visitor
‎05-07-2018 04:42 AM
It looks like this issue has been resolved, at least for us.
DavidO
Regular Visitor
‎05-07-2018 04:49 AM

Got my hopes up!  Still not working for us Smiley Sad

 

Glad it's working for the rest of you though!

arboundy
Regular Visitor
‎05-07-2018 04:51 AM

Sorry to hear that - where abouts are you located? Have you logged a ticket?

 

Im PMing you my ticket numbers in case you can get MS to use them as a reference.

celsusilva
Frequent Visitor
‎05-25-2018 04:37 PM

Same error and it's happening only with reports that has a live connection to a Power BI dataset. 

for reports using other type of connection (SQL / Vertica / ODBC), it is working exporting to power point.

 

Idea Statuses