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Unable to connect to the data source undefined. Please try again later or contact support. If you co



Need some help with thsi Data refresh error. I can refresh data from Desktop without any issues but when i try Online it fails with this error message.


Your help would be really apppreciated.

Cluster URI:
Activity ID: 27713f45-13a0-460d-bb4e-131491801d4f
Request ID: b6b10604-c06b-acef-f84f-256b8d1d3adc
Time: 2021-07-19 02:13:02Z


Thanks and Regards,

Status: New
Community Support

Hi @ferez ,

Not certain what it the data source you are using and the error message, basically needs more information about this issue.

You can refer this document about refresh troubleshooting to check by yourself first:

Troubleshooting refresh scenarios 


Best Regards,
Community Support Team _ Yingjie Li