URGENT: Chiclet not working since September update

[jldaley86]

Hi everyone,

Since the latest PBI service update the Chiclet visual is not working within published reports. The issue has been raised in the Community forum but yet to be resolved:

https://community.powerbi.com/t5/Service/Slicer-works-on-Desktop-but-not-well-Online/m-p/242274/high...

From initial testig this is what we have found:

 - various versions of the visual work within PBI Desktop (also variety of versions) but whenever published doesn't work as it should

 - when published online the visual doesn't refresh the other affected visuals (instead it either does nothing, displays the wrong information, or requires a different visual to be clicked before it is refreshed)

 - only under one circumstance were we able to get it published correctly (that was to an account we created years ago in O365 - all other accounts, including new accounts created in O365 today, fail to load the visual properly)

 - the visual works fine within the Windows 10 PBI App

 - the issue (that we have kown about) has been ongoing for the past few days - corresponding with the latets PBI Service update

Any help would be much appreciated as we have over 50+ reports using this visual and it's quite an embarassing to have to explain to users/customers we're not sure why or when the issue can be fixed.

Thanks

Jarrod

[Steffen]

This is a huge issue for us as well. Really need to get this fixed ASAP!!

[v-viig]

Hello @Steffen,

Thank you your feedback.

We'going to investigate this issue deeper.

Ignat Vilesov,

Software Engineer

Microsoft Power BI Custom Visuals

pbicvsupport@microsoft.com

[Anonymous]

Not only the Chicklet slicer, but the Smart Filter by OKViz broke as well. Works fine in the desktop application, but not when you deploy it online. I tried 4 different web browsers as well.

[v-haibl-msft]

@jldaley86

There is a known issue about the filter which maybe related to your issue: CRI 46236251 - Report retains the filtered data in web browsers.

Users can work around this issue by using the refresh button on the report, or triggering a model refresh. 

@Anonymous

There is a known issue related to the Smart Filter by OkViz, and Viz developer (External) is working on fix but with no ETA. Please refer to this thread.

Best Regards,
Herbert

[jldaley86]

Thanks @v-haibl-msft

We tried refreshing the report and model but it made no difference.

Thanks

Jarrod

[GreggF]

@v-viig @v-haibl-msft

Just encountered this issue myself. I am sure you are looking into it but just wanted to add that I am experiencing issues with the Chiclet slicer in Power BI Service. Refreshing the report using Power BI Service applies the selection correctly but I am hoping to have full functionality back soon.

Good luck!

[EstelleVenter]

We are experiencing very inconsistent behaviour for Chiclets. We have them throughout our reports and since the September update they don't work in service. This is a disaster for us, we are days away from rolling this out to very high profile users. This is not the first time visuals just stop working and we will have to now consider a different more stable tool.

[v-viig]

We apologize for any inconvenience caused.

We're still investigating and digging this defect. We'll update status a bit later.

Ignat Vilesov,

Software Engineer

Microsoft Power BI Custom Visuals

pbicvsupport@microsoft.com

[jldaley86]

Any update on this @v-viig as the problem still persists?

[v-viig]

We don't have 100% repro steps for this issue unfortunately.

We're still investigating this issue and looking for a root of this issue. We''l update status later.

Ignat Vilesov,

Software Engineer

Microsoft Power BI Custom Visuals

pbicvsupport@microsoft.com