The on-premise gateway is missing from Power BI service

[ruthpozuelo]

The on-premise gateway is missing from Power BI service.

I can not see it under Manage gateways or select it under "Gateway connection". 

The gateway is upto date running on a schedule VM machine on Azure.

[v-yetao1-msft]

HI @ruthpozuelo 

You mentioned that you can not see it under Manage gateways or select it under "Gateway connection". Can you explain it in detail (with screenshots or video)? I can see the gateway in my Service .

Best Regards,
Community Support Team _ Ailsa Tao

[ruthpozuelo]

My customer's onpremise gateway is not listed there as you show in your image. Happy to show you on a teams call.

[v-yetao1-msft]

Hi @ruthpozuelo 

In fact, we can only deal with the problem on the forum. If you feel that the text cannot solve your problem quickly , you can also solve your problem by opening a support ticket . 

The link of Power BI Support: https://powerbi.microsoft.com/en-us/support/

For how to create a support ticket, please refer to https://community.powerbi.com/t5/Community-Blog/How-to-create-a-support-ticket-in-Power-BI/ba-p/6830...

It would be great if you continue to share in this issue to help others with similar problems after you know the root cause or solution.

Best Regards,
Community Support Team _ Ailsa Tao

[ruthpozuelo]

Got it, thanks. We can close this thread here 🙂

[v-yetao1-msft]

Hi @ruthpozuelo 

Fine , I will change the status to "Delivered" .

Best Regards,
Community Support Team _ Ailsa Tao