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The credential stored in the Cloud is missing / can't refresh


I'm getting this error since yesterday on a new dataset. It is a simple excel file table. I've done the following.

Signed out of Power BI Desktop and back in

Got the latest personal gateway

turned the gateway service off / on

republished multiple times during this process.


Others seem to be having the same issue. see thread here

There is a current support site error message, but it is specific to SharePoint as a data source only.

Status: Accepted
Advocate II

Solved for me. So special!!!

Microsoft Employee



The internal CRI 27418567 is waiting for the response from the user who reported this issue. It seems that the fix is already implemented.


Best Regards,


Frequent Visitor

I am having this issue today, so it doesnt seem like the fix has been implemented. Any status?

Frequent Visitor

I am also having the issue.  I wrote a new PBI and went to schedule it and am having "The credential stored in the cloud is missing."    

Helper I

Hi ,


I fixed this by updating to the new version of power bi.


hope this helps

Frequent Visitor

Using the latest version didn't help but thanks for posting