Something went wrong - Can't access my profile

[Anonymous]

Hi there, 

Everytime I try log in to my profile this comes up: 

Something went wrong. Please try again later or contact support. If you contact support, please provide these details.

Activity ID: 5010dc93-a09e-42fb-82d3-930fafaa9d87
Request ID: d2c3497f-cdae-7a94-723d-ac4866b47bbd
Correlation ID: 61f0d3fa-16c8-5152-b363-1875b264ea5b
Status code: 404
Time: Fri Jul 16 2021 09:49:30 GMT+0100 (British Summer Time)
Service version: 13.0.16442.42
Client version: 2107.2.06866-train
Cluster URI: https://wabi-us-north-central-redirect.analysis.windows.net/

Can anyone help with this, or let me know where I can find a live chat for support/something a bit more specific? 

Thanks, 
Viola

[v-chuncz-msft]

@Anonymous 

You may check links below.

• https://docs.microsoft.com/en-us/power-bi/admin/service-support-options
• https://go.microsoft.com/fwlink/?LinkId=2153404