cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Some thing Went Wrong! for Users.

Submitted by Anonymous on ‎11-21-2021 03:55 PM

Hi All,

I made dashboards for some team members and shared. They could be able to use the dahsboards for a few days but since last Friday, They get this error (image below)  and not be able to see the dashboards via the link.

My Account is Premium but they are using the trial version and still have over 1 months to go. 

Any one has same experience or can help please? 

Thank you!

 

EhsanHgh_0-1637538324514.png

 

Status: Investigating

Hi, 

What’ the type of the customers' Trial licenses? Pro or PPU? Have you assigned the PPU capacity to your workspace?

If you want to get a solution for this kind of refresh problem as soon as possible, I suggest you to open a support ticket to get direct help from the technical support team of Microsoft.

https://community.powerbi.com/t5/Community-Blog/How-to-create-a-support-ticket-in-Power-BI/ba-p/6830...

https://powerbi.microsoft.com/en-us/support/

 

Thank you very much!

 

Best Regards,

Community Support Team _Robert Qin

See more ideas labeled with:
1 Comment (1 New)
Comments
v-robertq-msft
Community Support
Community Support
‎11-22-2021 12:21 AM
Status changed to: Investigating

Hi, 

What’ the type of the customers' Trial licenses? Pro or PPU? Have you assigned the PPU capacity to your workspace?

If you want to get a solution for this kind of refresh problem as soon as possible, I suggest you to open a support ticket to get direct help from the technical support team of Microsoft.

https://community.powerbi.com/t5/Community-Blog/How-to-create-a-support-ticket-in-Power-BI/ba-p/6830...

https://powerbi.microsoft.com/en-us/support/

 

Thank you very much!

 

Best Regards,

Community Support Team _Robert Qin

Idea Statuses