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Service Refresh Problems

Submitted by on ‎12-02-2021 12:06 PM

Having an issue where a published report does not match the same report in Desktop.  We can duplicate the issue by doing the following:

1) Start with a validated report in Power BI Desktop (Nov 2021)

2) Publish report to the online service - the published report appears identical to the desktop version

3) Within the online service, refresh the report - once finished, the report no longer matches the desktop version

 

Is anyone else having a similar issue?  A gateway is in use, running the latest Nov update.  Data sources are not changing during the above 3 steps.

 

Status: Investigating

Could not reproduce it in my side as far as my test. Wants to collect more information about this issue.

  1. Did this issue happen on this specific report, data source and workspace? or all of them have the same issue?
  2. Since need to use Power BI gateway, did this report use Direct Query mode or Live Connection mode?
  3. Have this issue happened temporarily or all the time?
  4. When refreshing the report, did it happen under manual refresh or schedule refresh or both of them?

 

Best Regards,
Community Support Team _ Yingjie Li

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2 Comments (2 New)
Comments
v-yingjl
Community Support
Community Support
‎12-02-2021 11:12 PM
Status changed to: Investigating

Could not reproduce it in my side as far as my test. Wants to collect more information about this issue.

  1. Did this issue happen on this specific report, data source and workspace? or all of them have the same issue?
  2. Since need to use Power BI gateway, did this report use Direct Query mode or Live Connection mode?
  3. Have this issue happened temporarily or all the time?
  4. When refreshing the report, did it happen under manual refresh or schedule refresh or both of them?

 

Best Regards,
Community Support Team _ Yingjie Li

oliviatran1
New Member
‎12-07-2021 09:29 AM

Hi, I am getting this issue too where the refreshed desktop version is reporting higher income than a gateway refreshed report.

 

- Gateway has recently been refreshed

- Connections are all valid

- It has happened to reports which was recently republished using the NOV21 desktop version.

- We use direct query with out PBI reports.

- Any refresh on the workspaces have this error, the only way to show true figures is manually refreshing in desktop and republishing.

 

This has only started since the update last week.

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