Skip to main content
cancel
Showing results for 
Search instead for 
Did you mean: 

Find everything you need to get certified on Fabric—skills challenges, live sessions, exam prep, role guidance, and more. Get started

Score Sentiment Stopped working July 1, 2024

We have a report with Score Sentiment that has been successfully refreshing for many months, as of July 1st it stopped refreshing on both Desktop and Web with the following Error:

 

DataSource.Error: An error happened while reading data from the provider: 'An internal error occurred.'
Details:
DataSourceKind=AIFunctions
DataSourcePath=AIFunctions
DataSourceKind.2=AdoDotNet
DataSourcePath.2=AI.Provider/

 

No change has been made to the report

Status: Delivered

Hi all , 

Score sentiment can work well in PBI Desktop (version 2.131.901.0 64-bit (July 2024) ) . You guys can update PBI Desktop to the current version and test it.

vyetao1msft_0-1721614663076.png

As for the refreshing issue with Service that you guys mentioned, it's a general problem. Fabric Customers with tenants located in Central US region may encounter issues while interacting with the service .  The issue has now been resolved, please verify on Service.

 

Best Regards,
Community Support Team _ Ailsa Tao

 

Comments
BonnieB
New Member

Same issue for us. Can anyone help?

Jumpkicks
Microsoft Employee

@v-yetao1-msft  it appears more people are now facing the same problem. I am using Version: 2.131.903.0 64-bit (July 2024)

newellsak
Regular Visitor

I'm also facing the issue from this July 2024, "Detect Language" & "Extract key phrases" are working fine. But "Score sentiment" is giving error.

 

My version is  2.127.1080.0 64-bit (March 2024).

 

I tried to download the latest version today (2024-07-16) from this link (https://www.microsoft.com/en-us/download/details.aspx?id=58494) but showing the following error.

newellsak_2-1721113910859.png

 

 

 

 

 

newellsak_0-1721113686500.png

 

v-yetao1-msft
Community Support
Status changed to: Investigating

Hi @Jumpkicks 

Can you guys provide a simple sample for reference? The environments I've created on my own don't always restore the problems you guys are having.

How to provide sample data in the Power BI Forum - Microsoft Fabric Community

 

Best Regards,
Community Support Team _ Ailsa Tao

newellsak
Regular Visitor

Sample data & Error.

 

newellsak_0-1721123870733.png

 

 

Product IDProduct NameRateComments
1Product 12Product colour is not like it.
2Product 23Average results
3Product 34Good Product
4Product 45Very Good.
5Product 51Worst
6Product 62Bad
7Product 73Satisfied
8Product 85Very Good.
cygnex
Advocate II

This issue started occuring in the Power BI Service on 07/15 for us.

 

One of our Corporate KPIs is tied to this data, please fix ASAP. 

SMB-AH
Regular Visitor

We are having the same issue with Score Sentiment failing. Had been working OK but we are now getting the same errors mentioned by others. Analysing a comment free text field where entries can be between 1 to 200 characters. The PBi report is unchanged from when it was working.

LucasPanas
Regular Visitor

Hello,

We have expieriencing the same issue :

LucasPanas_0-1721203354251.png

let
Source = Fact_SurveyResults,
#"Removed Other Columns" = Table.SelectColumns(Source,{"Id", "Please add the ID of this session", "Please provide any additional comment regarding this learning session below."}),
#"Applied Score sentiment" = AIFunctions.PostProcess(Table.AddColumn(#"Removed Other Columns", "Score sentiment", each #"Score sentiment"([#"Please provide any additional comment regarding this learning session below."], "EN")), "Score sentiment", "CognitiveServices.ScoreSentimenttexttext") meta [FunctionBrowser="TextAnalytics"],
#"Changed Type" = Table.TransformColumnTypes(#"Applied Score sentiment",{{"Score sentiment", type number}}),
#"Filtered Rows" = Table.SelectRows(#"Changed Type", each ([Score sentiment] <> null))
in
#"Filtered Rows"

halinaf
Regular Visitor

Hi, we started seeing same issue as at 17 July, till yesterday refreshes worked ok. Below is screen shot from PBI Service. Manual refresh of Power Querry screen shot attached too. Please can you provide update on the fix? 

halinaf_0-1721213036324.png

halinaf_1-1721213129079.png

 

 

rnehrboss
Helper II

Anyone have an update.

Microsoft as of last evening said they were still investigating.

 

i'm thinking about switching over to a python based sentiment scorer.

 

rnehrboss_0-1721224372074.png