Score Sentiment Stopped working July 1, 2024

[Jumpkicks]

We have a report with Score Sentiment that has been successfully refreshing for many months, as of July 1st it stopped refreshing on both Desktop and Web with the following Error:

DataSource.Error: An error happened while reading data from the provider: 'An internal error occurred.'
Details:
DataSourceKind=AIFunctions
DataSourcePath=AIFunctions
DataSourceKind.2=AdoDotNet
DataSourcePath.2=AI.Provider/

No change has been made to the report

[Anonymous]

Hi @Jumpkicks 

What is your data source ? Is your data source working properly? If you recreate a report, can you get data from that data source?

Best Regards,
Community Support Team _ Ailsa Tao

[Jumpkicks]

the datasource works correctly, we have many reports connected and still refreshing, only a single report with a single table that has a Score Sentiment is not working. I tried recreating the table and it works until the Score Sentiment is added then breaks with the same issue.

[Anonymous]

Hi @Jumpkicks 

Can you describe in detail how you added Score Sentiment? Show us how you did it by taking a screenshot or a video.

Best Regards,
Community Support Team _ Ailsa Tao

[Jumpkicks]

I add it using the Text Analytics option in the "Transform Data" window. I have tested with Detect Language and Extract key phrases and they work as expected. it is only Score Sentiment that doesnt work:

[Anonymous]

Hi @Jumpkicks 

So far, I haven't found any similar known issues. you haven't made any changes in the meantime, have you? What versions of Desktop and Service are you currently using?

Best Regards,
Community Support Team _ Ailsa Tao

[dunna15]

As of July 15th 2024, I am experiencing the same issue with AIFunctions and score sentiment.

[rnehrboss]

Same problem here as of Jul 13th 2024.

Customer facing issue.  Urgent!

[jgburgos]

I am aslo experiencing the same issue. Our report refreshes every week, and today's refresh (7/15) failed due to the Score Sentiment function.

The other Text Analytics functions work properly but not the Score Sentiment one.

[rnehrboss]

Yep.. same here.. other analytics works, so it doesnt seem like its a data source credentials issue.

Same problem for desktop and service.

[joshrobbins]

Same issue for us. We've tried recreating a fresh report to invoke the Score Sentiment AIFunction and receive the same error.