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danzrust

Scheduled Reports Sending Incorrect Content

Submitted by Helper IV on ‎06-02-2022 01:30 AM

I sign up for a page in a report, set up a schedule confirm everything. The report comes via email but shows a page from a different report.

 

I tried to submit a real ticket or talk to someone from someone but got stuck in an endless loops of stupid questions of the virtual agent not helping at all. 


I am trying to schedule this page: https://app.powerbi.com/groups/a6cb31f9-afb4-4a27-94eb-973a91a4c093/reports/df818078-7fcc-43e8-a194-...

 

But I keep getting this page in the email: https://app.powerbi.com/groups/a6cb31f9-afb4-4a27-94eb-973a91a4c093/reports/9fec3750-d3bf-49e4-8775-... 

(I do also want to get this page too - there is a separate schedule for that one).

 

I am simply getting the report from the second link twice. And yes, I doubled checked everything and my schedules are set up correctly and I should get 1 email for the first report and 1 for the second report. But I am not.

 

Status: Investigating
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6 Comments (6 New)
Comments
Anonymous
Not applicable
‎06-02-2022 10:39 PM

Hi @danzrust 

So you subscribed to one of your report's pages and set up to send emails, but the emails you received are sent from another report's page ? Can you show the content of your subscription ?  

 

Best Regards,
Community Support Team _ Ailsa Tao

danzrust
Helper IV
Helper IV
‎06-03-2022 12:29 AM

Hey, it would be better if I make a recording for you. Can you provide me an email or a folder where I could upload the sample? My data has PII so I don't wanna just post it here.

@Anonymous 

Anonymous
Not applicable
‎06-05-2022 07:24 PM

Hi @danzrust 

If you want to make a recording to provide more info , I suggest you to create a support ticket if you have a Power BI Pro license. A dedicated Microsoft engineer will come to solve the problem for you.

It would be great if you continue to share in this issue to help others with similar problems after you know the root cause or solution.

The link of Power BI Support: https://powerbi.microsoft.com/en-us/support/

For how to create a support ticket, please refer to https://community.powerbi.com/t5/Community-Blog/How-to-create-a-support-ticket-in-Power-BI/ba-p/6830...

 

Best Regards,
Community Support Team _ Ailsa Tao

danzrust
Helper IV
Helper IV
‎06-06-2022 12:22 AM

@Anonymous 

I can't submit tickets even though I pay for Power BI Pro.

I keep by being referrred to virtual agent and then virtual agent tells me it cannot help and refers back to the site. So hopeless experience.

danzrust_0-1654500009320.png

I am definitely not seing this page anywhere which is shown in the article you shared:

danzrust_1-1654500094985.png

 

 

 

If you could tell me what exactly to select (issue type + subtype) so I don't end up in vicous loop of nothing, that would help.

 

Anonymous
Not applicable
‎06-07-2022 11:02 PM

Hi @danzrust 

I can't get to this page, so there's no way to see the options. Can you provide the corresponding options?

 

Best Regards,
Community Support Team _ Ailsa Tao

danzrust
Helper IV
Helper IV
‎06-07-2022 11:09 PM

No, I cant, there so many categories and then subsequent categories that it would take me hours to take screenshots. Cant just someone from support contact me directly? @Anonymous 

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