frenchphil's avatar
frenchphil
Frequent Visitor
4 years ago
Status:
Investigating

Schedule refresh of a dataflow from a datalake failed (Credential is not stored)

Hi,

I try to schedule an automatic refresh of my dataflow which is conected to a datalake Storage Gen 2. When I refresh it "on demand", it works properly but the automatic refresh fail with the following error:

"Data source credentials are missing or invalid. Please update the credentials for AzureDataLakeStorage in dataflows settings page and try again"

 

Each time I'm going to the parameters of the dataflow, I got this message in identification information for the datasource:

I update identification information by conecting my account but it's like if my account's parameters were not stored ... 

 

When I put my credential, I got this (it seems to be registered): 

 

And about one hour after, I got: 

 

Can you help please ?

 

5 Comments

  • v-cazheng-msft's avatar
    v-cazheng-msft
    Icon for Community Support rankCommunity Support
    Status changed:
    New
    to
    Investigating

    Hi frenchphil 

     

    It may because the lifetime of Azure AD passthrough token is one hour. May I know whether you have used gateway for this data source? If you configure gateway for it, will you get same issue?

     

    Best Regards,

    Community Support Team _ Caiyun

  • frenchphil's avatar
    frenchphil
    Frequent Visitor

    Hi v-cazheng-msft 

     

    I don't use any gateway to access this data source. The Datalake I access to is not mine (it's administrated by a third company on Azure and they give me rights to access it) and I can't install a gateway on their architecture ...

     

    Best regards

  • frenchphil's avatar
    frenchphil
    Frequent Visitor

    Hi v-cazheng-msft 

     

    Have you got more information about this issue ? Is it mandatory to configure a gateway to refresh a dataflow from a datalake?

     

    I am blocked in my deployment at this point ....

     

    Thanks for your help ... 

     

    Best regards

  • v-cazheng-msft's avatar
    v-cazheng-msft
    Icon for Community Support rankCommunity Support

    Hi frenchphil 

     

    Thanks for your reply! I understand. If it is urgent for you, please consider creating a support ticket in Power BI support if you are a Pro user. Then, there will be a support engineer help you on this issue. For how to create a support ticket, please refer to this blog.

     

    Best Regards,

    Community Support Team _ Caiyun

  • frenchphil's avatar
    frenchphil
    Frequent Visitor

    Thank you v-cazheng-msft 

     

    I am novice in the community and I thought this part of the site was already linked with Microsoft support ...

     

    I have a Pro Licence but it doesn't let me create a new support issue. I don't know if I have to suscribe a special "Support plan" or if I have to activate something somewhere ...

     

    Message: 

    "Votre compte ne dispose pas des autorisations nécessaires pour créer des demandes de prise en charge pour ce service. Essayez de sélectionner un autre plan de support."

     

    Any idea ?