Dealing with a Matrix on the web service, if the user clicks on "Go to next level in the hierarchy" first, and then right clicks on a row and selects "Drill Down", the drill behaves as if the user on...
We're also experiencing it and there are multiple topics on the Service Community forum regarding this. Just rolled out our BI reports and people were just starting to rely on it after big fights and a lot of change management and that's all going down the drain.
I'm very interested in an ETA or at least some kind of feedback.