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jbl

Reports on Premium Workspace Load Forever

Submitted by on ‎08-25-2021 03:29 AM

Dear Community,

 

Reports on our Premium workspace load forever, without showing any particular error.

jbl_0-1629887207283.png

 

Is this a general service problem? Are you experiencing it elsewhere? Would you need to a direct link to a sample report suffering from this? (Not sure how much of our setup you already know from my account – please let me know.)

 

Thanks,

-- Jérôme

 

Status: New
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43 Comments (43 New)
Comments
Paulien_
Frequent Visitor
‎08-25-2021 08:21 AM

Still encountering this issue in the Netherlands

markpowell
Regular Visitor
‎08-25-2021 02:18 PM

Seems resolved now for us.  I'd be interested to know the reason for the downtime though if anyone has any info.

Ivancbarriga
Frequent Visitor
‎08-25-2021 02:21 PM 
 

I already have access to my reports in a premium workspaces. - Ireland

Koenen5
Regular Visitor
‎08-25-2021 02:30 PM

Yes, same over here, finally!

Anonymous
Not applicable
‎08-25-2021 02:45 PM

Même chose pour moi ça bloque sur "presque terminé" svp Power BI aidez nous !!

v-yingjl
Community Support
Community Support
‎08-25-2021 06:14 PM

As far as I know, west eu and north eu of Power BI Premium capacity have been affected yesterday and multiple similar issues have been sumbited internal.(ICM: 258103871, 258114175)

 

Currently this issue should be fixed by the engineer teams due to this temporary issue, please check your Premium workspace again to confirm.

 

Best Regards,
Community Support Team _ Yingjie Li

jbl
New Member
‎08-25-2021 10:30 PM

Thanks @v-yingjl,

 

All good here in Switzerland too, now. Could this happen again? Any way to work around the problem if it does? Do you know of means to get more detailed information about such problems in the future than just the generic message “Power BI Premium customers with tenants located in the Europe region may encounter intermittent issues”? Maybe some hints as to when the support team would possibly manage to solve the incident? Where can we learn more about "ICM: 258103871, 258114175"? Our users depend on this report and this incident was pretty disruptive.

 

Thanks,

-- Jérôme

v-yingjl
Community Support
Community Support
‎08-25-2021 11:59 PM

Hi @jbl ,

For ICM information, it can only be viewed internal. 

In addition, in these ICMs, not mentioned the reason it caused, more like emergency and have been fixed by engineers.

 

If you still have any questions about this issue though it has been fixed, you can create a support ticket here for further.

 

Best Regards,
Community Support Team _ Yingjie Li

 

jochendecraene
Helper V
Helper V
‎08-26-2021 02:08 AM

Hi

 

Here in Belgium I still can't read my reports ... Knipsel.JPG

timthienpont
Frequent Visitor
‎08-26-2021 03:05 AM

hi @jochendecraene,

Here in the same sunny Belgium it works since this morning ?!

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