Reports not sent to subscribers - Request to Fix the current bugs before new ideas

[rshanka2]

Hi Team,

          Looks like this happens once in a while and REALLY needs to be checked from MS end. All reports ran fine till yesterday (Sunday 2/13) and today being a Monday they werent sent to subscribers. This is the second time in a row. With all other issues of PBI , please check this as well. It is critical for organizations to have reports sent on a daily basis for business purposes. CANT have reports refresh but not sent and also no use of having reports automated. Hope this helps 

Thanks,

[KCBH2021]

Have the same issue, which seems to occur monthly. Almost thinking of moving to another software that has more reliability?

[v-yingjl]

Please consider this limitations when could not receive subscriptions:

Email issues

• To avoid subscription emails going to your spam folder, add the Power BI email alias (no-reply-powerbi@microsoft.com) to your contacts. If you're using Microsoft Outlook, right-click the alias and select  Add to Outlook contacts.
• Subscriptions may fail on reports or dashboards with extremely large images due to email size limits.
• Make sure that your User Principal Name (UPN) can receive emails.
• Though you have a Power BI Pro or Premium Per User (PPU) license, you may not have a Microsoft Exchange license. If not, your Azure Active Directory account may not have an email or alternate email address specified. In this case, though the subscription appears to go out, you never receive a copy. If your Power BI admin assigns an email address, Power BI will synchronize the update the next time you sign in, and use that email address for the subscription.
• If you have an alternate email address but no primary, Power BI uses that to deliver the subscription.

Admin portal settings

• Email subscriptions are not supported when Block Public Internet Access is enabled in the Power BI admin portal.

Best Regards,
Community Support Team _ Yingjie Li

[barby26]

We had the same issue on 02/14/2022 and then again today.   Email settings do not explain why subscriptions work regularly, then randomly don't for a day.    

This is a serious issue that needs to be fixed.    Power BI will lose credibility with the user community if this continues.  

[gerardodibiase]

The same proble from Italy, yesterday and today the e-mail subscription are not delivered tu subscriber.