Report subscriptions issues - e-mail not being sent

Hi Anonymous,

May I know whether these subscriptions are configured by these users themselves or by other users? Are the accounts of the subscriptions in normal status(Not deleted/blocked in the organization, have required licenses)?

Please check whether these subscription emails are in the junk email/deleted email or whether they are not allowed to receive emails from Power BI email alias ([email protected])?

In addition, please check with your Power BI service admins whether they have block public internet access.

FAQs about Troubleshoot subscribing to dashboards and reports - Power BI | Microsoft Docs

Best Regards,

Community Support Team _ Caiyun

Hi v-cazheng-msft ,

Thanks for your reply.

- Report subscriptions set-up by an individual user are no longer recevied

- Report subscrtiptions set-up by a report owner towards multiple recipients are no longer received

- @mentions in comments e-mail notifications are no longer received

All of the above have been working fine until mid last week (June 8th).

Regarding your questions:

- Users are in normal/active status

- All subscriptions and/or @mentions are on Apps in Premium Capacity workspaces

- E-mails are not visible in the junk/spam e-mail folder

- In Tenant settings, subscriptions are allowed (users are also able to create new subscriptions, but the e-mails are not coming in)

v-cazheng-msft  In addition, I now also notice that report refresh failure notification e-mails are also not received anymore, so the issue is not only related to report subscriptions and @mentions in comments.

UPDATE: we found out that e-mails from [email protected] are being blocked by our spamfilters. 

This not being an actual Power BI issue, this topic can be closed.

Hi Anonymous,

That's great! Thanks for your reply!

Best Regards,

Community Support Team _ Caiyun

Issue is caused by e-mails from [email protected]  blocked by users' spamfilters.