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Report on PowerBI service not loading

I do have a number of reports at the powerbi service that is based on import of data into the service. The data was updated according to schedule but when running the report, then nothing happens. It stops loading and shows a screen saying "Almost done".

I do also have reports running on directs query mode and they work fine.

Status: New
Advocate II
Advocate II

Im getting this error message:


Cannot load model
Couldn't load the model schema associated with this report. Make sure you have a connection to the server, and try again.
Please try again later or contact support. If you contact support, please provide these details.
Activity ID: 03fcdf34-6892-4319-ba19-612a19b37f7b
Request ID: 880f157f-e85d-b848-3e88-442c6a91f346
Correlation ID: 07020c55-d5d6-765c-fd56-4c34ef6da57c
Time: Tue Jan 07 2020 08:23:07 GMT+0100 (Central European Standard Time)
Service version: 13.0.11747.315
Client version: 1912.2.031
Cluster URI:

Helper I

Get the same error message. Also Power Bi Desktop fail to publish correctly.

Not applicable

Same here. Error that publishing works but data is not refreshed. Also when opening reports nothing happens or after a while I receive the message that is it not able to connect to the underlying model.

Frequent Visitor

Same issue here. But it still works  for some users.




If I try to connect with Excel I just get an empty System Error



Not applicable

Same problem in the Netherlands

Regular Visitor

Seems to have the same kind of problem here in France

New Member

Same issue in the Netherlands

Helper I

Same issue in the Netherlands

Frequent Visitor

Same issue in the Netherlands, Utrecht. 

Not applicable

Same issue in Belgium