Repeated error in the PBI desktop, not sure what is causing this

[sasikalaraja]

Feedback Type:
Frown (Error)

Timestamp:
2024-04-01T07:13:47.9231300Z

Local Time:
2024-04-01T15:13:47.9231300+08:00

Session ID:
73036a34-14b0-4640-a5d6-db8d71254790

Release:
April 2024

Product Version:
2.128.352.0 (24.04) (x64)

Stack Trace:
Host:Microsoft.PowerBI.Client.Windows.PowerBIService.PowerBIServiceException - WebExceptionStatus = ProtocolError, HttpStatusCode = 429
at System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotification)
at Microsoft.PowerBI.Client.Windows.PowerBIService.Flows.AuthenticatedWebRequestor.<>c__DisplayClass6_0.<<MakeWebRequestAsync>b__0>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.PowerBIService.Flows.AuthenticatedWebRequestor.<Execute>d__5`1.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.Services.CopilotSettingsService.<GetCopilotEnabledWorkspacesAsync>d__2.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.ExploreHost.Services.CopilotSettingsHostService.<GetCopilotEnabledWorkspaces>d__3.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at Microsoft.PowerBI.Client.Windows.HostServiceDispatcher.<ProcessInteropCsResults>d__17.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.HostServiceDispatcher.<ExecuteInteropCsMethod>d__15.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.WebView2.WebView2Interop.<>c__DisplayClass22_0.<<InvokeCsMethod>b__0>d.MoveNext()

Javascript&colon;HostPromiseError
at new InteropPromise (https://ms-pbi.pbi.microsoft.com/pbi/Web/ts/BrowserInteropSetup.js:360:27)
at InteropPromises.createPromise (https://ms-pbi.pbi.microsoft.com/pbi/Web/ts/BrowserInteropSetup.js:326:23)
at InteropHost.invokeCsFunc (https://ms-pbi.pbi.microsoft.com/pbi/Web/ts/BrowserInteropSetup.js:220:37)
at CopilotSettingsHostService.getCopilotEnabledWorkspaces (https://ms-pbi.pbi.microsoft.com/pbi/Web/ts/WebView2InteropServices.js:292:59)
at CopilotWorkspacesDesktopService.getCopilotEnabledWorkspaces$ (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.js:284628:117)
at DesktopCopilotWorkspaceService.get (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.js:284661:69)
at CopilotCapabilityService.checkUserCapacity$ (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.js:361490:135)
at SwitchMapSubscriber.project (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.js:361464:51)
at _proto2._next (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.js:138914:39)
at _proto.next (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.js:136678:44)

PowerBINonFatalError:
{"AppName":"PBIDesktop","AppVersion":"2.128.352.0","ModuleName":"Microsoft.PowerBI.Client.Windows.dll","Component":"Microsoft.PowerBI.Client.Windows.PowerBIService.PowerBIServiceProxy","Error":"Microsoft.PowerBI.Client.Windows.PowerBIService.PowerBIServiceException - WebExceptionStatus = ProtocolError, HttpStatusCode = 429","MethodDef":"GetResponse","ErrorOffset":"47","ErrorCode":""}

OS Version:
Microsoft Windows NT 10.0.22631.0 (x64 en-US)

CLR Version:
4.8 or later [Release Number = 533320]

Peak Virtual Memory:
71.2 GB

Private Memory:
865 MB

Peak Working Set:
1.5 GB

IE Version:
11.1.22621.0

User ID:
2beb5bcf-a259-4be2-a2e3-7875e7ef8831

Workbook Package Info:
1* - en-CA, Query Groups: 0, fastCombine: Disabled, runBackgroundAnalysis: False.

Telemetry Enabled:
True

Model Default Mode:
Import

Model Version:
PowerBI_V3

Enabled Preview Features:
PBI_sparklines
PBI_scorecardVisual
PBI_NlToDax
PBI_fieldParametersSuperSwitch
PBI_angularRls
PBI_backstageUI
PBI_setLabelOnExportPdf
PBI_dynamicFormatString
PBI_oneDriveSave
PBI_oneDriveShare
PBI_useModernPublishDialogs
PBI_gitIntegration
PBI_newCard
PBI_buttonSlicerAuthoring
PBI_useModernMashupEditor
PBI_mobileAutoReportLayout
PBI_daxQueryView
PBI_daxInlineCopilot
PBI_aiNarrativesVisual
PBI_generateMeasureDescriptionsButton
PBI_desktopReportAuthoringCopilot

Disabled Preview Features:
PBI_shapeMapVisualEnabled
PBI_SpanishLinguisticsEnabled
PBI_qnaLiveConnect
PBI_b2bExternalDatasetSharing
PBI_enhancedTooltips
PBI_onObject
PBI_tmdlInDataset
PBI_EimLessElevatedUser
PBI_modelExplorer
PBI_qnaImproveLsdlCopilot
PBI_visualCalculationsAuthoring

Disabled DirectQuery Options:
TreatHanaAsRelationalSource

Cloud:
MSIT

Recent Actions:
ClearFilter, UpdateFilter, UpdateFilter, UpdateFilter, UpdateFilter, UpdateFilter, UpdateFilter, UpdateFilter, UpdateFilter, UpdateFilter, UpdateFilter, UpdateFilter, UpdateFilter, VisualContainerPersistProperties, VisualContainerPersistProperties

DPI Scale:
150%

Supported Services:
Power BI

[v-yetao1-msft]

Hi @sasikalaraja 

Thank you very much for your feedback. I need to get more information to help you with your problem.

1. When did this problem start? Have you done any updates prior to this? What version of Desktop are you currently using?

2. Did this error happen when you opened the pbix file, or when you opened Power BI Desktop client?

3. If it happens when opening the pbix file, then try uploading the pbix file on Power BI Service and see if the report displays properly?

4. If it is confirmed that the program is the problem, then please uninstall PBI Desktop completely in the Control Panel and then download the latest installer in Download center to install it. (Download the installation package to match your operating system)

Download Power BI Desktop from Official Microsoft Download Center

Best Regards,
Community Support Team _ Ailsa Tao