Reliability issues between on-premise gateway and Power BI service, ongoing refresh issues
We have observed frequent issues with the interaction of power bi service and the on-premise GW and have to date not been able to resolve these. They are severely impacting our ability to deliver reporting.
Context
* Multiple reports deployed to different works spaces
* Reports deployed through the POwer BI embedded solution to web portals
* GW depoyed to cluster of two VMs both with 16GB ram
Issues
* Dataset configuration within reports for GW connection and refresh schedule randomly disappears across single or multiple reports
* Schedule refreshes do not execute or show next refresh at Dec 31 9999
Thanks for any help
Miles
4 Comments
v-qiuyu-msftCommunity Support
Hi mileshq,
1.
* Dataset configuration within reports for GW connection and refresh schedule randomly disappears across single or multiple reports
Would you please share a screenshot to show the issue? Do you mean all gateway and schedule refresh settings are losing? Is configured gateway offline or last dataset refresh is failed?
2.
* Schedule refreshes do not execute or show next refresh at Dec 31 9999The same issue has been reported internally: CRI 91764923. Will update here once I get any information.
Best Regards,
Qiuyun YuThanks you Qiuyun - Is there somewhere I can log in and see the ticket status for CRI 91764923?
- v-qiuyu-msft
Hi mileshq,
It's internal only. I will update here once I get any information.
Best Regards,
Qiuyun Yu - v-qiuyu-msft
Hi mileshq,
There is no ETA currently, please try below workaround:
- Turn off the schedule refresh and turn it on back
- If not re publish the report and turn the schedule refresh back
Best Regards,
Qiuyun Yu
