Recently we are continously facing this issue:
Failure details: The last refresh attempt failed because of an internal service error. This is usually a transient issue. If you try again later and still see this message, contact support.
I have changed timeout time in data gateway config file and reduced the data load but they all do not work.
Anyone has suggestions, please?
ok thanks. If you like we can setup a teamviewer session in order to help you. on my site there is at the bottom a button Start Teamviewer Support. It works withouth any installation. I should be available on Monday or Tuesday next week.
Has anyone got any solution yet? I'm having the same error after trying multiple times and tried almost everything.
It would be great if anyone could help me out.
I can help you. Just download the support button on miraglia-bi.com a t the bottom. This Firday 5th March i am available Zurich timezone.
Try deleting the oline dashboards (not reports) and refreshing subsequently.
Hopefully it will work.
@waleedfazal there are no dashboards yet. So, I guess that won't work.
@miraglia Any chance we can reschedule?
I am available today... Just start the Teamviewer Support on my Website...... Download and run (withouth installation). miraglia-bi.com
Did anyone get a solution for this issue? I am facing the same error -
@Mr-Jitendra Yes we did. Turns out we had to migrate our gateway cluster to new servers with a larger pipeline to the internet. Our old cluster was sitting on servers with a 10gb pipeline to the internet. The new cluster has a 100 gb pipeline to the internet
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