Refresh popup messages (and others) not displaying correctly

[KyleTaylor]

In the latest version (Version: 2.114.664.0 64-bit (February 2023)), all display boxes in PBI desktop aren't displaying correctly. Is this happening to other users? I can find an area to post to Microsoft. Some examples attached.

[ChiaraB]

Hi @Bashie1970,

thanks for you kind help, I tried doing what you said, but for me it still does not work 😞

Chiara

[ewshusky]

I've since gone back to Power BI desktop from the Microsoft store and no longer have any issues across my two setups.  

[DimitriM]

@Bashie1970 

Hi Rich,

have you tried setting similar resolutions for both monitors and running Power BI?

I'm using that because of another application, I find it better to work with 2 monitors even though the picture on one of then is not perfect.

[ChiaraB]

Hi guys, I think I have found the SOLUTION!

Go in System settings and resize TEXT to 100% (it doesn't matter whether you have Custom Scaling in Disply, this is a different matter, it just tested it):

I think this is the solution as two months ago I got this problem, than I temporarly fixed it by installing the previous version (december 2022) as many of you suggested, but yesterday after Windows update I got again the same problem even in the old version.
Furthermore I saw that other people had the same problem in 2020 and in 2021 so it is not a matter of Power BI version, in my opinion.

@Bashie1970 you wrote in comments that you are the only one having this problem in the whole organization.... do try what I'm suggesting!!

Chiara

[DimitriM]

@ChiaraB 

That's really nice idea, that made all the menu items and controls smaller! Thanks a lot!

[Anonymous]

@ChiaraB I'm glad setting the text size to 100% works for you but I disagree that it is a solution. Many people in my organisation need to have text size greater than 100% for accessibility reasons. They had their text size greater than 100% before the Feb 2023 upgrade and had no issues in Power BI so I think it is a Power BI version issue. 

Many people have reported this issue since Feb 2023 in many threads such as this one: Pop-Up Windows Zoomed In and Unusable - Microsoft Power BI Community where the text size issue has been discussed. Also in this one: Conditional formatting dialog box not displaying f... - Microsoft Power BI Community where there is a link to this video Power BI Desktop: February 2023 version : Solution to Dialog box display issues (Fixed in March '23)... . In these other threads you can see the comments that the problem has been fixed in the March 2023 upgrade, you can now set your text size greater than 100% and dialogue boxes display correctly in Power BI - so it was a version problem.

If you are able to, upgrade to March 2023 and that should fix the issue.

[ChiaraB]

Hi @Anonymous, I agree with you that this cannot be a definitive solution, as Power BI developers should work to make boxes scaling good even when users has resized text in settings, but I still don't think it is a version problem as in previous years other users got the same problems in 2020 and 2021 (below just two examples):

Furthermore, as I said, in February I personally unistalled current version and installed december 2022 and at the beginning it solved the problem, but after windows update the same problem arose also in that version...

Chiara

[Bashie1970]

Yes, yes, yes!!!! Removing the custom font size scaling solved it for me!

Never found that setting before (guess I must have to have it set to a custom font size in the first place though!)

Chiara, you are a star. Give yourself a pat on the back!

Thank you

Rich