Problem with a custom visuals in mobile App

[muchinski]

When I publish a report using custom visuals on Power BI Report Server, these visuals are shown as an 404 error when I navigate using Android or iOS PowerBI App. If I navigate using the web portal, all runs normally.

Steps to reproduce:

I updated to the last version (server and desktop) and created a sample report using three different custom visuals:
- Chord 
- Heatmap

- Dual KPI

Results on Mobile:
Only Dual KPI custom worked

[v-qiuyu-msft]

Hi @muchinski,

According to this article, custom visual should load fine in the Power BI mobile application.

Please download the Power BI report server installer file which released on 7/11/2017 from here to configure the version 14.0.600.301. Please reinstall the Power BI mobile app to clear up the local cache as well.

Best Regards,
Qiuyun Yu

[muchinski]

 Hello @v-qiuyu-msft,

Reinstalling the app worked perfectly both Android and iOS devices. 

Just for documentation, the app was installed for the first time on May/2017 on both devices of my company and it was updated to the last version.

Thank you!

Best, 

Evandro Muchinski