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Problem with a custom visuals in mobile App

When I publish a report using custom visuals on Power BI Report Server, these visuals are shown as an 404 error when I navigate using Android or iOS PowerBI App. If I navigate using the web portal, all runs normally.


Steps to reproduce:

I updated to the last version (server and desktop) and created a sample report using three different custom visuals:
- Chord 
- Heatmap

- Dual KPI

Results on Mobile:
Only Dual KPI custom worked



Status: Delivered
Community Support

Hi @muchinski,


According to this article, custom visual should load fine in the Power BI mobile application.


Please download the Power BI report server installer file which released on 7/11/2017 from here to configure the version 14.0.600.301. Please reinstall the Power BI mobile app to clear up the local cache as well.


Best Regards,
Qiuyun Yu



Resolver II

 Hello @v-qiuyu-msft,


Reinstalling the app worked perfectly both Android and iOS devices. 

Just for documentation, the app was installed for the first time on May/2017 on both devices of my company and it was updated to the last version.


Thank you!




Evandro Muchinski

Microsoft Employee
Status changed to: Delivered