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JenWilson

Print this page from App not working?

Submitted by Helper II on ‎12-07-2022 05:47 AM

Hi,

I am usually able to print a Power BI report using the print this page option from the App, but today it is not working. I am getting a blank image on the print preview. Is this a problem that has just come up? Is there a fix in the works? If so, when can we expect things to be working again? In the meantime, I have used the Export to PDF option to get what I need. Thanks! 

 

JenWilson_0-1670420622147.png 

JenWilson_1-1670420652528.png

 

 

Status: Delivered
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12 Comments (12 New)
Comments
Anonymous
Not applicable
‎12-07-2022 11:25 PM

Hi @JenWilson 

I can print the page in App , my Service version is 13.0.19585.55 . When did you experience the inability to print? Can you go to the corresponding report and print it directly? What is your Service version ?

 

Best Regards,
Community Support Team _ Ailsa Tao

JenWilson
Helper II
Helper II
‎12-08-2022 05:41 AM

Hi @Anonymous 

We have service version 13.0.19585.57

This issue came up yesterday, 12/07. 

I experience the same issue when I open the report from the workspace as well as from the app. The issue is that the pages are showing blank or has a gray box as in the screen shot below. 

 

JenWilson_0-1670506854790.png

 

Aydun
New Member
‎12-08-2022 02:29 PM

We have the same issue here on app.powerbi.com.

I am on service version: 13.0.19585.59

It was working for me this morning. But then I did a force refresh to try work out why I could print and a colleague could not, and it broke!

Tried on Edge and Chrome.
JenWilson
Helper II
Helper II
‎12-09-2022 06:17 AM

@Anonymous , I signed out and then signed back into my account and this did not fix the issue either. 

 

Jen

 

DarylM
Helper II
Helper II
‎12-09-2022 10:16 AM

We are experiencing the same issue.

Multiple users have reported issues printing reports for customers where the printed pages are blank. 

 

Laxman1234
New Member
‎12-11-2022 10:18 PM

Hi there, This isn't working for me as well.

 

I'm trying to print a page with Ctrl+P. All I see in Print Preview is a blank page.

Anonymous
Not applicable
‎12-12-2022 12:59 AM

Hi, We are experiecing the same issue too with premium capacity workspace. We have the corporate PowerBI licence if that makes a difference.

Anonymous
Not applicable
‎12-12-2022 01:24 AM

Hi @JenWilson 

I have submitted it to ICM . The ICM ID is 354729039 . If there is any progress, I will come back to update .

 

Best Regards,
Community Support Team _ Ailsa Tao

JenWilson
Helper II
Helper II
‎12-13-2022 05:34 AM

@Anonymous , thank you for your help! 

 

jrussell0917
Regular Visitor
‎12-14-2022 08:49 AM

We are having the same issues as of yesterday as well.  I was able to at first, but then it stopped working.  We are on Service Version 13.0.195858.64 as well.

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