Powerbi web extremely slow, wont load

[Melotto]

Hi all,

This is becoming unacceptable.

Is the second day in a row now that Im trying to create a report for the board, but powerbi web just doest work.

See the picture below, it stays like that for hours. I can access some areas but most of the content simply wont load.

Yes, I tried to clear the cache, I tried Firefox and Chrome.

It was working a few days ago.

Now I've lost hours of work already trying to find a way to configure a report so I can automate with Power Automate.

Im hands tied, and an important project depends on this.

[v-cazheng-msft]

Hi @Melotto ,

Normally, it’s a transient issue. May I know whether you still have this problem? Did you only get this problem when accessing Apps page or no matter what pane you are trying to access?

Best Regards,

Community Support Team _ Caiyun

[Melotto]

Hello @v-cazheng-msft ,

I first noticed it on Thursday (21).

The whole Thursday and Friday was impossible to work on powerbi.

Early this morning I could at least change a config on the Dataset, but since then is back to the same state as before: just a centered smal powerbi logo (print) loading, but never going anywhere.

This will be the third day in a row I cannot use PowerBI online.

[v-cazheng-msft]

Hi @Melotto ,

If so, I would suggest you submitting a support ticket in Power BI Support for insightful investigation. To create it, you need to be Pro license customers. After the creation, there will be a technical engineer to have a session with you and help you troubleshoot on this issue.

The link of Power BI Support: Support | Microsoft Power BI

For how to create a support ticket, please refer to How to create a support ticket in Power BI - Microsoft Power BI Community

It couldn't be better If you post the root cause and solutions here after you get them from the engineer to help others users who may encounter similar issue. Thanks in advance!

Best Regards,

Community Support Team _ Caiyun