PowerBI ZenDesk connector not working

[michellmadeira]

Feedback Type:
Frown (Error)

Timestamp:
2020-04-22T03:41:27.7602309Z

Local Time:
2020-04-22T00:41:27.7602309-03:00

Session ID:
78a90c48-8cd3-4d21-af79-3baff5d7ed45

Release:
March 2020

Product Version:
2.79.5768.1082 (20.03) (x64)

Stack Trace:
em Microsoft.Mashup.Engine1.Runtime.Extensibility.ExtensionOAuthFactory.Provider.Microsoft.Mashup.OAuth.IOAuthProvider.FinishLogin(Byte[] serializedContext, Uri callbackUri, String state)
em Microsoft.Mashup.Client.UI.Shared.OAuthManager.OpenOAuthDialog(IDialog parentDialog, IUIHost uiHost, String resourceKind, String accessToken, String resourceUrl)
em Microsoft.Mashup.Client.UI.Shared.OAuthManager.<>c__DisplayClass3_0.<OpenOAuthDialog>b__0()
em Microsoft.Mashup.Client.UI.Shared.OAuthManager.<>c__DisplayClass4_0.<AsyncGetOAuthResult>b__0()
em Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)

OS Version:
Microsoft Windows NT 10.0.18362.0 (x64 pt-BR)

CLR Version:
4.7 or later [Release Number = 528040]

Peak Virtual Memory:
38.8 GB

Private Memory:
812 MB

Peak Working Set:
925 MB

IE Version:
11.719.18362.0

User ID:
4e71b9fe-821b-42ec-bb3d-15ffc7e0ad07

Workbook Package Info:
1* - pt-BR, Query Groups: 5, fastCombine: Disabled, runBackgroundAnalysis: True.

Telemetry Enabled:
True

Snapshot Trace Logs:
C:\Users\michel.madeira\Microsoft\Power BI Desktop Store App\FrownSnapShot1059629045.zip

Model Default Mode:
Import

Model Version:
PowerBI_V1

Is Report V3 Models Enabled:
False

Enabled Preview Features:
PBI_showMinervaRibbon
PBI_showMinervaViewNavigator

Disabled Preview Features:
PBI_shapeMapVisualEnabled
PBI_SpanishLinguisticsEnabled
PBI_NewWebTableInference
PBI_qnaLiveConnect
PQ_AIInsightsFunctionBrowser
PBI_realTimeRefresh
PBI_v3Models
PBI_decompositionTree
PBI_themeDialog
PBI_hierarchicalSlicerCreation

Disabled DirectQuery Options:
TreatHanaAsRelationalSource

Cloud:
GlobalCloud

DPI Scale:
100%

Supported Services:
Power BI

[v-qiuyu-msft]

Hi @michellmadeira, 

Please find if there is any detail information in trace log. 

Best Regards,
Qiuyun Yu

[michellmadeira]

@v-qiuyu-msft, hi!

If I get what you're saying, it was supposed to have a log if this setting "Enable tracing" was active at the moment of the incident, right?

I turned on the configuration, and made the process again (last logs pasted to end of this comment): 

Get Data > ZenDesk Connector

Prompted to login, using link below the button ("I am an agent", for Active Directory login):

Tracing logs:

PBIDesktop.15552.2020-04-23T12-27-19-397882

ObjectCacheSessions/Data/CacheStats/Size {"Start":"2020-04-23T12:27:22.1585802Z","Action":"ObjectCacheSessions/Data/CacheStats/Size","entryCount":"1","totalSize":"24","ProductVersion":"2.79.5768.1082 (20.03)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":15552,"Tid":14,"Duration":"00:00:00.0019857"}
ObjectCacheSessions/Data/CacheStats/Access {"Start":"2020-04-23T12:27:22.1630952Z","Action":"ObjectCacheSessions/Data/CacheStats/Access","hits":"0","requests":"1","hitrate":"0","ProductVersion":"2.79.5768.1082 (20.03)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":15552,"Tid":14,"Duration":"00:00:00.0000675"}

PBIDesktop.15552.2020-04-23T12-30-15-317757

RemoteDocumentEvaluator/GetResult<Microsoft.Mashup.Evaluator.Interface.IPreviewValueSource> {"Start":"2020-04-23T12:30:44.9466830Z","Action":"RemoteDocumentEvaluator/GetResult<Microsoft.Mashup.Evaluator.Interface.IPreviewValueSource>","HostProcessId":"15552","identity":null,"evaluationID":"1","containerID":"1","ProductVersion":"2.79.5768.1082 (20.03)","ActivityId":"ed7eec53-37c2-475e-8224-43fd0bacbd20","Process":"PBIDesktop","Pid":15552,"Tid":13,"Duration":"00:00:01.1710306"}
DocumentEvaluator/GetResult<Microsoft.Mashup.Evaluator.Interface.IPreviewValueSource> {"Start":"2020-04-23T12:30:44.9353402Z","Action":"DocumentEvaluator/GetResult<Microsoft.Mashup.Evaluator.Interface.IPreviewValueSource>","HostProcessId":"15552","ProductVersion":"2.79.5768.1082 (20.03)","ActivityId":"ed7eec53-37c2-475e-8224-43fd0bacbd20","Process":"PBIDesktop","Pid":15552,"Tid":13,"Duration":"00:00:00.3258416"}

Microsoft.Mashup.Container.NetFX45.13432.2020-04-23T12-30-45-155476

ObjectCacheSessions/Data/CacheStats/Size {"Start":"2020-04-23T12:30:45.2155704Z","Action":"ObjectCacheSessions/Data/CacheStats/Size","entryCount":"1","totalSize":"24","ProductVersion":"2.79.5768.1082 (20.03)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"Microsoft.Mashup.Container.NetFX45","Pid":13432,"Tid":1,"Duration":"00:00:00.0007741"}
ObjectCacheSessions/Data/CacheStats/Access {"Start":"2020-04-23T12:30:45.2262289Z","Action":"ObjectCacheSessions/Data/CacheStats/Access","hits":"0","requests":"1","hitrate":"0","ProductVersion":"2.79.5768.1082 (20.03)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"Microsoft.Mashup.Container.NetFX45","Pid":13432,"Tid":1,"Duration":"00:00:00.0000469"}
SimpleDocumentEvaluator/GetResult/Compile {"Start":"2020-04-23T12:30:45.3398955Z","Action":"SimpleDocumentEvaluator/GetResult/Compile","HostProcessId":"15552","ProductVersion":"2.79.5768.1082 (20.03)","ActivityId":"ed7eec53-37c2-475e-8224-43fd0bacbd20","Process":"Microsoft.Mashup.Container.NetFX45","Pid":13432,"Tid":1,"Duration":"00:00:00.4428436"}
SimpleDocumentEvaluator/GetResult/Evaluate {"Start":"2020-04-23T12:30:45.7827869Z","Action":"SimpleDocumentEvaluator/GetResult/Evaluate","HostProcessId":"15552","ProductVersion":"2.79.5768.1082 (20.03)","ActivityId":"ed7eec53-37c2-475e-8224-43fd0bacbd20","Process":"Microsoft.Mashup.Container.NetFX45","Pid":13432,"Tid":1,"Duration":"00:00:00.2989867"}
SimpleDocumentEvaluator/GetResult<IPreviewValueSource> {"Start":"2020-04-23T12:30:45.3375189Z","Action":"SimpleDocumentEvaluator/GetResult<IPreviewValueSource>","HostProcessId":"15552","Exception":"Exception:\r\nExceptionType: Microsoft.Mashup.Engine.Interface.UnpermittedResourceAccessException, Microsoft.MashupEngine, Version=1.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35\r\nMessage: Exce\u00E7\u00E3o do tipo 'Microsoft.Mashup.Engine.Interface.UnpermittedResourceAccessException' foi acionada.\r\nStackTrace:\n em Microsoft.Mashup.Evaluator.SimpleDocumentEvaluator.<>c__DisplayClass3_0.<BeginGetResult>b__0(EvaluationResult2`1 result)\r\n\r\n\r\n","ProductVersion":"2.79.5768.1082 (20.03)","ActivityId":"ed7eec53-37c2-475e-8224-43fd0bacbd20","Process":"Microsoft.Mashup.Container.NetFX45","Pid":13432,"Tid":1,"Duration":"00:00:00.7558431"}
FirewallDocumentEvaluator/GetResult<Microsoft.Mashup.Evaluator.Interface.IPreviewValueSource> {"Start":"2020-04-23T12:30:45.2570390Z","Action":"FirewallDocumentEvaluator/GetResult<Microsoft.Mashup.Evaluator.Interface.IPreviewValueSource>","HostProcessId":"15552","ProductVersion":"2.79.5768.1082 (20.03)","ActivityId":"ed7eec53-37c2-475e-8224-43fd0bacbd20","Process":"Microsoft.Mashup.Container.NetFX45","Pid":13432,"Tid":1,"Duration":"00:00:00.8369400"}

Microsoft.Mashup.Container.NetFX45.13432.2020-04-23T12-30-45-148158

DataMashup.Trace Information: 24579 : {"Start":"2020-04-23T12:30:45.2019779Z","Action":"BackgroundThread/RollingTraceWriter/CleanupOldTraces","ProductVersion":"2.79.5768.1082 (20.03)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"Microsoft.Mashup.Container.NetFX45","Pid":13432,"Tid":4,"Duration":"00:00:00.0104687"}
DataMashup.Trace Information: 24579 : {"Start":"2020-04-23T12:30:45.2155704Z","Action":"ObjectCacheSessions/Data/CacheStats/Size","entryCount":"1","totalSize":"24","ProductVersion":"2.79.5768.1082 (20.03)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"Microsoft.Mashup.Container.NetFX45","Pid":13432,"Tid":1,"Duration":"00:00:00.0007741"}
DataMashup.Trace Information: 24579 : {"Start":"2020-04-23T12:30:45.2262289Z","Action":"ObjectCacheSessions/Data/CacheStats/Access","hits":"0","requests":"1","hitrate":"0","ProductVersion":"2.79.5768.1082 (20.03)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"Microsoft.Mashup.Container.NetFX45","Pid":13432,"Tid":1,"Duration":"00:00:00.0000469"}
DataMashup.Trace Information: 24579 : {"Start":"2020-04-23T12:30:45.2257018Z","Action":"BackgroundThread/RollingTraceWriter/Flush","ProductVersion":"2.79.5768.1082 (20.03)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"Microsoft.Mashup.Container.NetFX45","Pid":13432,"Tid":4,"Duration":"00:00:00.0021666"}
DataMashup.Trace Information: 24579 : {"Start":"2020-04-23T12:30:45.3398955Z","Action":"SimpleDocumentEvaluator/GetResult/Compile","HostProcessId":"15552","ProductVersion":"2.79.5768.1082 (20.03)","ActivityId":"ed7eec53-37c2-475e-8224-43fd0bacbd20","Process":"Microsoft.Mashup.Container.NetFX45","Pid":13432,"Tid":1,"Duration":"00:00:00.4428436"}
DataMashup.Trace Information: 24579 : {"Start":"2020-04-23T12:30:45.7828355Z","Action":"BackgroundThread/RollingTraceWriter/Flush","ProductVersion":"2.79.5768.1082 (20.03)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"Microsoft.Mashup.Container.NetFX45","Pid":13432,"Tid":4,"Duration":"00:00:00.0000343"}
DataMashup.Trace Information: 24579 : {"Start":"2020-04-23T12:30:45.9232076Z","Action":"DependencyCompiler/RegisterDataSources","HostProcessId":"15552","Kind":"zendesk","WasLoaded":"False","ProductVersion":"2.79.5768.1082 (20.03)","ActivityId":"ed7eec53-37c2-475e-8224-43fd0bacbd20","Process":"Microsoft.Mashup.Container.NetFX45","Pid":13432,"Tid":1,"Duration":"00:00:00.0588332"}
DataMashup.Trace Information: 24579 : {"Start":"2020-04-23T12:30:45.7827869Z","Action":"SimpleDocumentEvaluator/GetResult/Evaluate","HostProcessId":"15552","ProductVersion":"2.79.5768.1082 (20.03)","ActivityId":"ed7eec53-37c2-475e-8224-43fd0bacbd20","Process":"Microsoft.Mashup.Container.NetFX45","Pid":13432,"Tid":1,"Duration":"00:00:00.2989867"}
DataMashup.Trace Information: 24579 : {"Start":"2020-04-23T12:30:46.0818525Z","Action":"BackgroundThread/RollingTraceWriter/Flush","ProductVersion":"2.79.5768.1082 (20.03)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"Microsoft.Mashup.Container.NetFX45","Pid":13432,"Tid":4,"Duration":"00:00:00.0000282"}
DataMashup.Trace Warning: 24579 : {"Start":"2020-04-23T12:30:46.0818847Z","Action":"SimpleDocumentEvaluator/GetResult","HostProcessId":"15552","Exception":"Exception:\r\nExceptionType: Microsoft.Mashup.Engine.Interface.UnpermittedResourceAccessException, Microsoft.MashupEngine, Version=1.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35\r\nMessage: Exce\u00E7\u00E3o do tipo 'Microsoft.Mashup.Engine.Interface.UnpermittedResourceAccessException' foi acionada.\r\nStackTrace:\n em Microsoft.Mashup.Engine1.Runtime.HostResourcePermissionService.VerifyPermissionAndGetCredentials(IEngineHost hostEnvironment, IResource origin, IResource resource, IDataSourceLocation location)\r\n em Microsoft.Mashup.Engine1.Runtime.Extensibility.HostRelinkingFunctionValue.ExtensionFunctionValue.InvokeN(Value[] args)\r\n em Microsoft.Mashup.Engine1.Language.DebugInstruction.Execute(MembersFrame1& frame)\r\n em Microsoft.Mashup.Engine1.Language.FunctionInvocationInstruction2.Execute(MembersFrame1& frame)\r\n em Microsoft.Mashup.Engine1.Language.DebugInstruction.Execute(MembersFrame1& frame)\r\n em Microsoft.Mashup.Engine1.Language.InstructionInvocationInstruction2.Execute(MembersFrame1& frame)\r\n em Microsoft.Mashup.Engine1.Language.DebugInstruction.Execute(MembersFrame1& frame)\r\n em Microsoft.Mashup.Engine1.Language.MembersFunctionValue1.Invoke(Value arg0)\r\n em Microsoft.Mashup.Engine1.Language.RecordInstruction.RuntimeRecordValue.Force(Int32 index)\r\n em Microsoft.Mashup.Engine1.Language.RecordInstruction.RuntimeRecordValue.get_Item(Int32 index)\r\n em Microsoft.Mashup.Engine1.Language.MembersFunctionValue1.Invoke(Value arg0)\r\n em Microsoft.Mashup.Engine1.Language.RecordInstruction.RuntimeRecordValue.Force(Int32 index)\r\n em Microsoft.Mashup.Engine1.Language.RecordInstruction.RuntimeRecordValue.get_Item(Int32 index)\r\n em Microsoft.Mashup.Engine1.Runtime.Library.Linker.BindFunctionValue.TypedInvoke(RecordValue environment, Value section, TextValue name)\r\n em Microsoft.Mashup.Engine1.Runtime.NativeFunctionValue3`4.Invoke(Value arg0, Value arg1, Value arg2)\r\n em Microsoft.Mashup.Engine1.Language.MembersFunctionValue0.Invoke()\r\n em Microsoft.Mashup.Engine1.Language.ListInstruction.RuntimeListValue.Force(Int32 index)\r\n em Microsoft.Mashup.Engine1.Language.ListInstruction.RuntimeListValue.get_Item(Int32 index)\r\n em Microsoft.Mashup.Engine1.Language.MembersFunctionValue1.Invoke(Value arg0)\r\n em Microsoft.Mashup.Engine1.Language.RecordInstruction.RuntimeRecordValue.Force(Int32 index)\r\n em Microsoft.Mashup.Engine1.Language.RecordInstruction.RuntimeRecordValue.get_Item(Int32 index)\r\n em Microsoft.Mashup.Engine1.Language.FunctionInvocationInstruction2.Execute(MembersFrame1& frame)\r\n em Microsoft.Mashup.Engine1.Language.Instruction.ExecuteCondition(MembersFrame1& frame)\r\n em Microsoft.Mashup.Engine1.Language.DebugInstruction.ExecuteCondition(MembersFrame1& frame)\r\n em Microsoft.Mashup.Engine1.Language.IfInstruction.Execute(MembersFrame1& frame)\r\n em Microsoft.Mashup.Engine1.Language.DebugInstruction.Execute(MembersFrame1& frame)\r\n em Microsoft.Mashup.Engine1.Language.MembersFunctionValue1.Invoke(Value arg0)\r\n em Microsoft.Mashup.Engine1.Language.RecordInstruction.RuntimeRecordValue.Force(Int32 index)\r\n em Microsoft.Mashup.Engine1.Language.RecordInstruction.RuntimeRecordValue.get_Item(Int32 index)\r\n em Microsoft.Mashup.Engine1.Language.MembersFunctionValue0.Invoke()\r\n em Microsoft.Mashup.Evaluator.SimpleDocumentEvaluator.BeginGetResult(DocumentEvaluationParameters parameters, Action`1 callback)\r\n\r\n\r\n","ProductVersion":"2.79.5768.1082 (20.03)","ActivityId":"ed7eec53-37c2-475e-8224-43fd0bacbd20","Process":"Microsoft.Mashup.Container.NetFX45","Pid":13432,"Tid":1,"Duration":"00:00:00.0094148"}
DataMashup.Trace Warning: 24579 : {"Start":"2020-04-23T12:30:45.3375189Z","Action":"SimpleDocumentEvaluator/GetResult<IPreviewValueSource>","HostProcessId":"15552","Exception":"Exception:\r\nExceptionType: Microsoft.Mashup.Engine.Interface.UnpermittedResourceAccessException, Microsoft.MashupEngine, Version=1.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35\r\nMessage: Exce\u00E7\u00E3o do tipo 'Microsoft.Mashup.Engine.Interface.UnpermittedResourceAccessException' foi acionada.\r\nStackTrace:\n em Microsoft.Mashup.Evaluator.SimpleDocumentEvaluator.<>c__DisplayClass3_0.<BeginGetResult>b__0(EvaluationResult2`1 result)\r\n\r\n\r\n","ProductVersion":"2.79.5768.1082 (20.03)","ActivityId":"ed7eec53-37c2-475e-8224-43fd0bacbd20","Process":"Microsoft.Mashup.Container.NetFX45","Pid":13432,"Tid":1,"Duration":"00:00:00.7558431"}
DataMashup.Trace Information: 24579 : {"Start":"2020-04-23T12:30:46.0934397Z","Action":"BackgroundThread/RollingTraceWriter/Flush","ProductVersion":"2.79.5768.1082 (20.03)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"Microsoft.Mashup.Container.NetFX45","Pid":13432,"Tid":4,"Duration":"00:00:00.0000331"}
DataMashup.Trace Information: 24579 : {"Start":"2020-04-23T12:30:45.2570390Z","Action":"FirewallDocumentEvaluator/GetResult<Microsoft.Mashup.Evaluator.Interface.IPreviewValueSource>","HostProcessId":"15552","ProductVersion":"2.79.5768.1082 (20.03)","ActivityId":"ed7eec53-37c2-475e-8224-43fd0bacbd20","Process":"Microsoft.Mashup.Container.NetFX45","Pid":13432,"Tid":1,"Duration":"00:00:00.8369400"}
DataMashup.Trace Information: 24579 : {"Start":"2020-04-23T12:30:46.0993609Z","Action":"BackgroundThread/RollingTraceWriter/Flush","ProductVersion":"2.79.5768.1082 (20.03)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"Microsoft.Mashup.Container.NetFX45","Pid":13432,"Tid":4,"Duration":"00:00:00.0000373"}
DataMashup.Trace Warning: 24579 : {"Start":"2020-04-23T12:30:46.1003154Z","Action":"RemotePreviewValueSource/RunStub","HostProcessId":"15552","Exception":"Exception:\r\nExceptionType: Microsoft.Mashup.Engine.Interface.UnpermittedResourceAccessException, Microsoft.MashupEngine, Version=1.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35\r\nMessage: Exce\u00E7\u00E3o do tipo 'Microsoft.Mashup.Engine.Interface.UnpermittedResourceAccessException' foi acionada.\r\nStackTrace:\n em Microsoft.Mashup.Evaluator.RemoteDocumentEvaluator.Service.<>c__DisplayClass9_1.<OnBeginGetPreviewValueSource>b__1()\r\n em Microsoft.Mashup.Evaluator.RemotePreviewValueSource.<>c__DisplayClass0_0.<RunStub>b__0()\r\n em Microsoft.Mashup.Evaluator.EvaluationHost.ReportExceptions(IHostTrace trace, IEngineHost engineHost, IMessageChannel channel, Action action)\r\n\r\n\r\n","ProductVersion":"2.79.5768.1082 (20.03)","ActivityId":"ed7eec53-37c2-475e-8224-43fd0bacbd20","Process":"Microsoft.Mashup.Container.NetFX45","Pid":13432,"Tid":1,"Duration":"00:00:00.0027566"}
DataMashup.Trace Information: 24579 : {"Start":"2020-04-23T12:30:45.2498531Z","Action":"RemoteDocumentEvaluator/Service/OnBeginGetResult","HostProcessId":"15552","evaluationID":"1","ProductVersion":"2.79.5768.1082 (20.03)","ActivityId":"ed7eec53-37c2-475e-8224-43fd0bacbd20","Process":"Microsoft.Mashup.Container.NetFX45","Pid":13432,"Tid":1,"Duration":"00:00:00.8533534"}
DataMashup.Trace Information: 24579 : {"Start":"2020-04-23T12:30:46.1154674Z","Action":"DependencyCompiler/Dispose","HostProcessId":"15552","zendesk":"True","ProductVersion":"2.79.5768.1082 (20.03)","ActivityId":"ed7eec53-37c2-475e-8224-43fd0bacbd20","Process":"Microsoft.Mashup.Container.NetFX45","Pid":13432,"Tid":1,"Duration":"00:00:00.0000135"}

[v-qiuyu-msft]

Hi @michellmadeira, 

It seems there is no detail information in trace log. To get better support, I would suggest you create a support ticket to get help. 

Best Regards,
Qiuyun Yu

[michellmadeira]

Can't submit because of my account tier:

Worked around through "recycling" an already-existing connection.