We have an issue on our company regarding the update from PowerBI trial to PowerBi Pro. Two of our users log into PowerBI and still appear as "Free User" on the dashboard. However, on the Micro...
I got support from Microsoft and we able to resolve the issue.
My problem was inability to use Power BI Pro license despiting having bought the License.
The resolution was to deactiavate both Licenses that I had been assigned by my Office 365 Portal Admin and then reactivate the Power BI Pro License. (I had been assigned a Pro License and a Free License)
Once the Pro Licensse was re-activated the Power BI Online service was able to recognize it and the issue was resolved