We have an issue on our company regarding the update from PowerBI trial to PowerBi Pro. Two of our users log into PowerBI and still appear as "Free User" on the dashboard. However, on the Micro...
I have a similar issue:
I have two (2) PowerBI licenses under my email address, Free PowerBI license that I used to create my account for PowerBI and a second PowerBI Pro license bought by the company I work for and assigned to me under the same email address as the one I used to creaate a free powerbi account:
Whenever I login to powerbi online services I keep getting the message "Upgrade to Power BI Pro" , yet I have a pro license.
How do I make the pro license become active on my powerbi login account?
I am not able to contact microsoft directly because one can only create a ticket if they are a Power BI Pro user, which I should be but the power bi online service does not seem to recognize that I have a Pro License