PowerBI Desktop won't sign in

[Steve_I]

PowerBI Desktop prompts me to sign in when I start up. Does not give an error when I enter my work email. I can work in PowerBI Desktop but sign in option still stays on top right of screen - does not shwo that I have signed in. When I try to publih a report it prompts me for sign in again, then asks for password after I enter my email. Does nt sign in and does not allow me to publish. No errors are shown. No errors in trace files.

I can log in to PowerBI online.

[v-jiascu-msft]

Hi @Steve_I,

1. Did you have the latest version of Desktop? 

2. What's the status like below?

3. I would suggest you file a support ticket here for further help.

Best Regards,

Dale

[Steve_I]

I have the latest version. I did try to log an issue and this is where it took me to.

[v-jiascu-msft]

Hi @Steve_I,

Please follow the gif tutorial I posted.

Best Regards,

Dale

[Steve_I]

Thanks Dale seems something not quire right for me - I don't see a gif tutorial for create a ticket in your previous post

[v-jiascu-msft]

How about now? Or you can go through this URL directly: https://image.ibb.co/iQppeb/create_ATicket.gif.

Best Regards,

Dale 

[Steve_I]

Thanks Dale, but it turns out we don't have access to log a support ticket as we do not have Pro