Steve_I's avatar
Steve_I
Frequent Visitor
8 years ago
Status:
Needs Info

PowerBI Desktop won't sign in

PowerBI Desktop prompts me to sign in when I start up. Does not give an error when I enter my work email. I can work in PowerBI Desktop but sign in option still stays on top right of screen - does not shwo that I have signed in. When I try to publih a report it prompts me for sign in again, then asks for password after I enter my email. Does nt sign in and does not allow me to publish. No errors are shown. No errors in trace files.

 

I can log in to PowerBI online.

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7 Comments

  • v-jiascu-msft's avatar
    v-jiascu-msft
    Icon for Microsoft Employee rankMicrosoft Employee
    8 years ago

    Hi Steve_I,

     

    1. Did you have the latest version of Desktop? 

    2. What's the status like below?

    3. I would suggest you file a support ticket here for further help.

    Power_BI_Desktop_won_t_sign_in

    create ATicket

     

     

    Best Regards,

    Dale

  • Steve_I's avatar
    Steve_I
    Frequent Visitor
    8 years ago

    I have the latest version. I did try to log an issue and this is where it took me to.

  • Steve_I's avatar
    Steve_I
    Frequent Visitor
    8 years ago

    Thanks Dale seems something not quire right for me - I don't see a gif tutorial for create a ticket in your previous post

  • Steve_I's avatar
    Steve_I
    Frequent Visitor
    8 years ago

    Thanks Dale, but it turns out we don't have access to log a support ticket as we do not have Pro

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